Francisco Lirola

Siempre es más tarde de lo que piensas. Siempre es temprano para rendirse. Siempre creciendo.

[superwhisper @superwhisper]

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[Omar Farook @BuildwithOmar]

Today is a horrible day for @BlitzitApp.

We're a small startup with around 10,000 total users, 3K paid. Growing every single day. If you check us on Trustpilot, Product Hunt, anywhere, you'll find a committed, raving fan base. We run one of the biggest productivity Discord servers out there, ranked number one for the keyword "productivity." Until a month ago every piece of public opinion about us is overwhelmingly positive.

And today, for the second time, @Google has suspended our @Firebase backend. No warning. No lead time. No clear explanation.

Here's what happened. The primary email on our Firebase account was tied to a @GoogleWorkspace that got suspended 2 weeks ago. They make it almost impossible to transfer the primary owner email... This one suspension cascaded into taking down the entire backend that our platform runs on. Every user. Every task. Every piece of data. Inaccessible.

This first happened two weeks ago. We went through the appeal process, which didn't even resolve it. We ended up having to manually reinstate our Firebase project through another owner tied to the account, without access to the primary Workspace owner. And now it's happened again. We are on a pay-as-you-go plan. We are a paying customer. And this is how we get treated.

Let me put this in perspective. Companies like @stripe resolves issues almost immediately. Even @Meta's ad platform, at least responds the next day. Google? 72 hours. Minimum. With zero indication that they care about the impact on your business while you wait.

Last week I tweeted about how this same Workspace suspension that restricted access to my YouTube channel with thousands of followers. No warning, no communication, just a vague "policy breach" and a full suspension. That was bad enough. Now the same issue has come back and taken down our entire product. It's not just my content anymore. It's our users' data.

If anyone at Google sees this, something has to change. You cannot offer services that businesses build their entire infrastructure on and then pull the rug with no warning, no escalation path, and a 72-hour response time. That is not sustainable for any founder or any business.

We are going to lose trust over this. We are going to lose users. I genuinely don't know if we can recover without starting almost from scratch.

Google, you are a trillion-dollar company. You should be able to move faster than 72 hours for a paying customer. Put us through a proper support process. We deserve better.

Please help us.

[Omar Farook @BuildwithOmar]

I need help. This is a public plea. 🙏🙏🙏

@YouTube @TeamYouTube @YouTubeCreators @GoogleWorkspace @Google @GoogleCloud @sundarpichai @nealmohan - someone on the inside, please read this.

Two weeks ago, our Google Workspace was disabled without warning. No clear reason. Just a generic "policy breach" email.

The result? I've lost access to my personal YouTube channel and THREE other channels. Nearly 20,000 subscribers combined. This is my life's work.

I appealed immediately. Silence. I went through every angle. Ticketing, Google Partners, back-and-forth for a full week. Only to receive generic copy-paste responses and a final dead-end informing me that our workspace has been "permanently disabled for policy breach." Again no clear reason given other than that.

Here's what makes this worse: my original YouTube channel wasn't even part of this workspace. I moved it to a shared workspace of an organisation I am part of, just for convenience. I never imagined Google would lock everything down and make it this impossible to get support.

These channels represent YEARS of work. Collaborations with companies like @framer @Wix and others. Content created out of genuine passion to help designers and creators.

If there was a breach, I am genuinely unaware of it. At the very least, tell me what it was. Give me the chance to understand and resolve it. Give me the chance to move my channels before everything gets permanently deleted.

@nealmohan @YouTube - you champion dedicated creators every day. I'm one of them, and I need that support right now. Please help me save my channels.

@sundarpichai @Google - your team calls me regularly to help optimise my ads. You assign me account reps. You outreach to ME to make sure we're spending on ads (which we do). Now I desperately need YOUR help, will you follow through?

If you're going to invest effort reaching out to creators, please have that same energy when we reach out to you.

I don't want another ticket. I've been through it. I need a human. Someone who can actually look at this case and help.

To my community, if you've ever dealt with something like this, you know the helplessness. A like, a repost, a tag of someone who might be able to help... it all matters right now.

Please help me save my channels. 🙏

[El Estoico® (Pepe García) | Estoicismo en español @ElEstoicoEsp]

Una semana más, una semana menos. #mementomori 💀

[Keychron @KeychronMK]

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[Francisco Lirola @franlirola]

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[Francisco Lirola @franlirola]

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[Francisco Lirola @franlirola]

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[Francisco Lirola @franlirola]

@makkana88 Disfrutad mamones! Ponte un Bourbon Naranja!

[Euprepio Padula @EuprepioPadula]

Hay gente a los que le encantaría tener días malos como los nuestros

[Francisco Lirola @franlirola]

Checkout this new #crowdfunding project! #design #lifestyle #DIY #kickstarter @HCNotebook https://t.co/Z29tldKKlW

[Francisco Lirola @franlirola]

I thought you might love these 3-minute micro-meditations from Aura! Awesome try it!
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[Francisco Lirola @franlirola]

I thought you might love these 3-minute micro-meditations from Aura! Awesome!
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[Francisco Lirola @franlirola]

I thought you might love these 3-minute micro-meditations from Aura!
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[Francisco Lirola @franlirola]

Completados 10 minutes de meditación con @InsightTimer. Momento a Momento

[Francisco Lirola @franlirola]

Buenos días @diverbo ! En cuanto me sigas te mando por mensaje directo mi mail! es que si no, twitter no me deja! 😜

[Francisco Lirola @franlirola]

Completados 10 minutes de meditación con @InsightTimer. Momento a Momento

[Francisco Lirola @franlirola]

Hola @diverbo ! He comprado el curso Better English Better Job y no he recibido ningún correo para entrar al curso. Ad+ página está caída.

[Francisco Lirola @franlirola]

Completados 10 minutes de meditación con @InsightTimer. Momento a Momento