AirTransat•Support Hub

🌎 #ExperienceTransat Partagez vos souvenirs voyage | Share your travel memories

[Midhat @Midhatdlg]

@airtransat We used your tracking and there has been no updates since yesterday. And your agents keep hanging up, this has been the worst customer service ever. I need this escalated now.

[AirTransat•Support Hub @frlh9_]

Désolé pour le désagrément, n’hésitez pas à nous suivre et à nous envoyer un message privé avec vos coordonnées pour une assistance supplémentaire
@jupot59

[Jsaispaskwadire @jupot59]

@airtransat

Bonjour

J'ai besoin d être contacté par le service client suite à un vol Montréal paris début juillet et des bagages endommagés avec déclaration PIR et aucun retour de air transat depuis 2 mois ... malgré de nombreux mails et relances merci

[AirTransat•Support Hub @frlh9_]

Désolé pour le désagrément, n’hésitez pas à nous suivre et à nous envoyer un message privé avec vos coordonnées pour une assistance supplémentaire
@enakuota

[Atou🇸🇳🇲🇷 @enakuota]

J’ai ma rentrée demain et j’ai rien à me mettre parce que mes habits sont dans ma valise coincée à l’aéroport de Dakar🙂 merci @airtransat

[Nigel McKenna @Belrobin]

@airtransat is very bad when it comes to luggage. No help, just an app to work with…

[AirTransat•Support Hub @frlh9_]

Apologies for the inconvenience, kindly follow us back and send us a DM with your details for additional assistance
@Midhatdlg

[Midhat @Midhatdlg]

@airtransat @airtransat Unacceptable. My cousin's luggage was lost on a flight to europe and we've had nothing but the runaround. Your team made them call the airport themselves to track it down. Now it's just sitting in Casablanca with no real answers.

[AirTransat•Support Hub @frlh9_]

Apologies for the mix up, kindly follow us back first then send us a DM with your details for additional assistance
@lusko21

[Lusko21 @lusko21]

@Airtrans_ask @airtransat I am trying to send you a DM but X is blocking it because you do not follow me. Please follow my account for a moment so I can securely message you my booking details.

[AirTransat•Support Hub @frlh9_]

Apologies for the inconvenience, kindly follow us back and send us a DM with your details for additional assistance
@AFU_KC

[Andrew Fraser-Urquhart KC @AFU_KC]

@airtransat Ok. Please explain why you have put on an aircraft that can’t cross the Atlantic in one hop, and why it takes 4 hours to turn the aircraft round at Gatwick. The inbound aircraft landed at 1307 BST.

[Andrew Fraser-Urquhart KC @AFU_KC]

First time flying @airtransat - and will be the last. Flight is 7 hours late, the aircraft they’ve put on can’t make the Atlantic in one hop, so we’re stopping in Reykjavik and for some reason it’s taking them 5 hours to turn the inbound round at Gatwick. Shambles.

[AirTransat•Support Hub @frlh9_]

Apologies for the inconvenience, kindly follow us back and send us a DM with your details for additional assistance
@BurminghamKerry

[Kerry Burmingham @BurminghamKerry]

@airtransat your service for return flight to Gatwick this evening is atrocious. Totally disorganised and should have been advised early. #notimpressed. Would never fly with this airline again !!!

[AirTransat•Support Hub @frlh9_]

Apologies for the inconvenience, kindly follow us back and send us a DM with your details for additional assistance
@apexcalibur

[A🐦‍🔥 @apexcalibur]

Extremely disappointed that no @airtransat staff was there to help us get on the flight as we were still there on time 1.5 hour before the flight.

Flight originally at 9:40, delayed to 13:15, then again to 14:15. We were there at 12:30 and still nobody was there at the counter.

[A🐦‍🔥 @apexcalibur]

@airtransat absolutely pathetic how you can delay flights by 5+ hours and then when we get to the check-in counter 1+ hour before the flight nobody is even there and apparently left two hours ago. Amazing job @Gatwick_Airport staff for not even helping or notifying anyone either.

[AirTransat•Support Hub @frlh9_]

Apologies for the inconvenience, kindly follow us back and send us a DM with your details for additional assistance
@somillennial_

[✿ mapleland citizen ✿ @somillennial_]

. @airtransat you really had us walking the whole air port