Sue

[Sue @FrogSomerset]

@ODEONHelp Does your Odeon Deluxe in Cabot Circus Bristol have air conditioning?

[Sue @FrogSomerset]

@SamWhyte Clarks Unloops are a popular choice! £75 but do last

[Sue @FrogSomerset]

@GrapeTreeFoods I’ve tried to use your Black Friday voucher today but your website is so slow it is completely unusable! Why offer online shopping if you don’t have a robust online portal?

[Sue @FrogSomerset]

@BEAMUKcover My policy expires on 30 May. When will I receive my renewal quote please?

[Sue @FrogSomerset]

@Trading212 I have just opened a cash ISA with you. I was expecting to get a bonus rate on top of your usual 4.35%, but this isn’t showing in my account. Please message me

[Sue @FrogSomerset]

@NOWHelpTeam I’m thinking of joining NOW for full fibre broadband. If I want the installation to take place during w/c 14 April (the week before Easter), when should I ideally place the order?

[Sue @FrogSomerset]

@OctopusEnergy I’ve replied..just a few more questions please

[Sue @FrogSomerset]

@OctopusEnergy 1/2 My poor 80 year old mother has just received the third email saying you are sorry to see her go. The first two times you rejected the erroneous transfer (to OED?) your end, but you have told Mum she needs to contact OED herself.

[Sue @FrogSomerset]

@OctopusEnergy Please can you respond to my direct message urgently. We can’t contact the supplier if we don’t know who they are! Please STOP the switch due to happen tomorrow

[Sue @FrogSomerset]

Please make these repeated attempts to erroneously transfer her away from Octopus stop!

[Sue @FrogSomerset]

An 80 year old woman should not have to deal with this. You must be able to contact the other party OED yourselves otherwise this will presumably continue to happen. You don’t answer emails so Twitter is our only hope here

[Sue @FrogSomerset]

@OctopusEnergy This worked. Thank you very much! It’s a shame your customer service via email isn’t working at the moment. Not everyone has X!

[Sue @FrogSomerset]

@OctopusEnergy You haven’t replied to an email, which is unlike Octopus. What’s going on? My smart meter display isn’t showing any gas usage information. Please can you contact me to get this fixed

[Sue @FrogSomerset]

@OctopusEnergy This didn’t work. What next, please?

[Sue @FrogSomerset]

@kefairport Please register me for flight updates on flight EZY2946 on 2024/03/29 18:45 GMT+00:00 RSRC:101

[Sue @FrogSomerset]

@Top_CashBack I bought a holiday through Expedia in April last year. The holiday was taken in October last year. The cashback shows as confirmed, but still not paid after 11 months. I’ve chased this numerous times. This is an unacceptable delay

[Sue @FrogSomerset]

@meatgirI “I will always love you” by Whitney Houston. She doesn’t sing, she shouts. Makes me cringe.

[Sue @FrogSomerset]

@NationalHways Travelled from Gloucester to Weston SM on the M5 late last night. J21 exit closed with no warning beforehand, plus no diversion signs actually at the junction. Works clearly planned so why no signage? I would have exited at J20 if I’d known

[Sue @FrogSomerset]

@BritishGasHelp Please can you provide a phone number which allows her to speak to someone without first providing an account number. Why is this so very hard?

[Sue @FrogSomerset]

@BritishGasHelp My elderly mother has moved into a house supplied by you & has created an account BUT hasn’t been given an a/c no. Your phone system won’t let her through without an a/c number. What can she do now please? She needs to supply moving in meter readings.

[Sue @FrogSomerset]

@BritishGasHelp Please can someone help with this