Frank Snodgrass

Washingtonian, Real Estate agent extraordinaire, generally a man about town...

[Frank Snodgrass @fsnodgrass]

For all real estate professional who use @Zumper to screen tenants, I have to warn you about using them. A tenant started the screening process but did not complete it and they got charged anyway. And of course there is no customer support.

[Frank Snodgrass @fsnodgrass]

I have spent literally hours on the phone with @AmericanAir customer service and what a fiasco!!! How do American companies get away treating their customers this way??? Why does the government keep bailing out these miserable companies time and time again?

[Frank Snodgrass @fsnodgrass]

Flying to and from Portland Maine using @AmericanAir has been an absolute nightmare. It’s time for businesses to stop using Covid as an excuse for poor customer service, or just poor service in general.

[Frank Snodgrass @fsnodgrass]

Trying to get help from @qatarairways and not getting what I need. How do I get the number for a Qatar employee on the ground at O’Hare? This customer service is shameful and I’m starting to@wonder why anyone flies with you!

[Frank Snodgrass @fsnodgrass]

@Verizon you all really suck and, I never thought I would say this, I can’t wait to get back to @comcast!

[Frank Snodgrass @fsnodgrass]

The @Verizon support guy gets mad at me, really made a rude, obnoxious comment, because I was at the playground with my son and not at home waiting for his call - which I did not know was coming - which came two hours after I left my last Twitter message.

[Frank Snodgrass @fsnodgrass]

How is it that @verizon is such a terrible company?!?! I got a call response to my rants on Twitter, which is the only way to get them to pay attention when you have an issue. So the guy calls me 2 hours after I last messaged them, and gets mad at me because

[Frank Snodgrass @fsnodgrass]

@VerizonSupport @verizon I am DM’ing you now and surprise surprise no response. F-

[Frank Snodgrass @fsnodgrass]

Seriously I have @Verizon 1gig internet and I can’t even connect. Now I’ve been on hold for 1.5hrs trying to talk to someone. At least with Comcast you can get someone in the phone relatively quickly. How does any business survive with this terrible service???? @VERIZON YOU SUCK

[Frank Snodgrass @fsnodgrass]

@VerizonSupport Having @Sprinklr try and manage your online presence isn’t going to ultimately steely work if you, @verizon, are a terrible company. I’m still in hold and have no internet. Stop spending money on a company to manage your online presence when you should spend money on being better

[Frank Snodgrass @fsnodgrass]

@VerizonSupport I’ve used the Verizon app to try and resolve the issue but they said I needed to cl tact customer service. I’ve now been on hold for over an 1.5hrs. As a company you should be ashamed. This is an embarrassment.

[Frank Snodgrass @fsnodgrass]

Word of caution to anyone thinking about getting @verizonfios for internet in DC. They are literally terrible. Worse than Comcast, and I never would have thought that possible.

[Frank Snodgrass @fsnodgrass]

@chelseahandler Good ridance. The police force definitely didn’t need you, and the general public, whom you protect, DEFINITELY doesn’t need you!!!

[Frank Snodgrass @fsnodgrass]

Hey @lyft I spent $40 on @uber tonight. That could have been yours but your terrible customer service decided $23 was more important than keeping me as a customer...for a mistake in YOUR part.

[Frank Snodgrass @fsnodgrass]

Sprea the word!!! Price isn’t everything. DO NOT FLY @SpiritAirlines EVER!!!! You save nothing when they leave you stranded and with no option of how to reach where you want to go!

[Frank Snodgrass @fsnodgrass]

Why does anyone fly @SpiritAirlines ??? Because they’re cheap??? Hope they don’t leave you stranded like they are my daughters friend!! @SpiritAirlines doesn’t care!!!!

[Frank Snodgrass @fsnodgrass]

@SpiritAirlines OMG REALLY????? My daughters best friend is supposed to be here today for her wedding tomorrow. GET HER HERE NOW!!!! #spiritsucks #spiritairistheworst #fuckspirit #fuckeveryonewhoworksforspirit

[Frank Snodgrass @fsnodgrass]

@SpiritAirlines

[Frank Snodgrass @fsnodgrass]

@SpiritAirlines what the hell are you doing??? My daughters best friend is supposed to fly here today from Chicago and you tell her sorry no go? #hellno #areyoucrazy