@GNRailUK I tapped my card at KGX to pick up my new season ticket on my Keycard and keygo has charged me for a journey, when I was using a paper ticket. How do I claim my money back?
@SantanderCycles I used a bike this morning and when I docked it, the green light never came on but the bike was also locked in to the station. Someone else hired it straight out so I assumed all was fine but the app still shows my ride as being in progress. What do I do?
@GNRailUK Morning! I bought a season ticket from St Neots to London Thameslink stations but actually don’t use the additional stations as much as I thought I would. Can I change the ticket to London Terminals and get a refund on the extra bit? I have a Key Smartcard
@GNRailUK I’ve just tried to tap in at KGX (as I have KeyGo) activated but couldn’t as the gates were all open and marked with red Xs. How does this work with my Key Go as I don’t want to be charged the penalty fare ... I have a season ticket for this bit of my journey!
@GNRailUK@TLRailUK is it possible to get an update on why the 16.36 from KGX to PET isn’t moving? We’re delayed and have given absolutely no information!
@TLRailUK@GNRailUK Given the cancellations between Gatwick and St Neots, am I able to use the Gatwick to Bedford route to get home? I’ve been on a 10 hour flight and sitting at the station for hours on end is the last thing I need!!
@TLRailUK@GNRailUK The app seems to think differently. We won’t make the first train due to the time we got into Gatwick. The next one is cancelled. So I can’t begin my journey home until after 1pm, over two hours away!