@drmartens I ordered 2 items and only received one! Called customer service and they were awful! No understanding, no sympathy - we have to investigate that’s our policy! I said I need the item by Wednesday she said no you won’t get it!! Really really poor experience- not happy!
@Hermesparcels just received the worst customer service possible. Sent a parcel Thursday next day delivery, didn’t get there until Monday and to top things it was delivered to the wrong address.Customer service team made me feel like I don’t matter. How do I take things further ?
@Hermesparcels how difficult is to get transferred to someone to help me? I have an issue with a delivery and I can’t get help. Apparently the delivery driver has tried to deliver twice but I have had no calling card but further more I have been in all week. #help?
@JDhelpteam I ordered some shoes 3 days ago for click and collect thinking they would arrive today. They haven’t yet arrived however I have gone into the store that I chose for click and collect and brought a pair. Can I cancel my order and get a refund as I brought the same pair