Gary Wall

[Gary Wall @gary_wall]

@AvantiWestCoast your WiFi is awful

[Gary Wall @gary_wall]

@scottyO_6 @AvantiWestCoast Let’s not forget broken down freight train that was Tuesdays excuse

[Gary Wall @gary_wall]

@AvantiWestCoast I have done this and it says I have to wait 28 days for a response which is ridiculous. So you charge me money for a service you didn’t provide and then have to wait 28 days. I’ll just raise this to my credit card as service paid for and not delivered.

[Gary Wall @gary_wall]

@AvantiWestCoast Hi no first class service due to staff issues apparently from Preston to Glasgow on the 8:30 train from London. How do I claim back the excess between first class and standard premium given we aren’t getting the service

[Gary Wall @gary_wall]

@AvantiWestCoast Thanks I have contacted them it is not ideal that Avanti charge people for a service they can’t provide and then hold my money in their bank account obtaining interest. Trains have been dire the past week.

[Gary Wall @gary_wall]

@Eurostar why has the 8:40 from Amsterdam not boarded yet and why are we being given no updates

[Gary Wall @gary_wall]

@zece7 @AvantiWestCoast Ok you are very clever aren’t you give yourself a medal. You do realise in the heat it’s not difficult to finish a bottle of water in a couple of hours.

[Gary Wall @gary_wall]

Avanti west coast @AvantiWestCoast currently have customers stuck on trains after hours of delays and do not have a working card machine so now people have no access to food or drinks they have not even gone round the carriage to give out water. #trains #train #avanti #london

[Gary Wall @gary_wall]

@gkirk1983 @AvantiWestCoast The point is they should be giving out water when they have bottles stored in the train for situations like this but they have not as they are a shambolic disgrace of an organisation.

[Gary Wall @gary_wall]

@zece7 @AvantiWestCoast People don’t go on a train expecting to have 8 hours worth of water. And yeah you are defending them by blaming customers rather than the organisation being run in a shambolic manner.

[Gary Wall @gary_wall]

@BRENT0N_WEST @AvantiWestCoast Always the case isn’t it they are absolutely dire. Zero regard for customers.

[Gary Wall @gary_wall]

@AvantiWestCoast What are you going to do about the fact that you are not handing out water to customers during a heatwave and leaving elderly people potentially dehydrated. Have some regard for your customers and stop providing such a terrible service time and time again.

[Gary Wall @gary_wall]

@AvantiWestCoast @RobinMcmichael Delay repay means nothing when you’ve had people stuck on trains for hours on end with dire communication.

[Gary Wall @gary_wall]

@AvantiWestCoast despite being stuck on a train for more than 5 hours you are now holding people on here with no access to food or drinks as your card machine is not working. You have not even gone through the carriage to hand out water. This is inhumane.

[Gary Wall @gary_wall]

@LUCYMURR4Y @AvantiWestCoast Whatever they respond with don’t believe that trains will be running I’ve been sat at Carlisle for two hours with no updates on a timeline or movement. Don’t get stuck because they imply they will be running when they definitely won’t be.

[Gary Wall @gary_wall]

@_DylanHamilton_ @AvantiWestCoast They won’t help you. Avanti are well known as one of the worst organisations in history. They left me stranded in Birmingham a few months ago at 2am with no hotel. Your best bet is to book a hotel and file a claim and find out all of their leadership teams emails to contact.

[Gary Wall @gary_wall]

@AvantiWestCoast Your assistance has been completely unhelpful. That should not be the case is not very reassuring, will you be putting people up in hotels or expecting them to sleep on the streets?

[Gary Wall @gary_wall]

@AvantiWestCoast please advise what customers on the 14:34 from Glasgow to Euston should be doing as there are no updates being given on the train by the staff and the train apps are saying the trains are cancelled. You need to give customers updates.

[Gary Wall @gary_wall]

@AvantiWestCoast What if there are no trains from Preston when we get there given it is already 5pm?

[Gary Wall @gary_wall]

@JamesHSBrown @AvantiWestCoast I wouldn’t bother I’m stuck at Carlisle for past 2 hours trains not moving and Avanti are giving no updates on the train