Gasper Rhode 🫠

A stream of consciousness and life events for people to randomly stumble upon.

[Gasper Rhode 🫠 @Gasper_Rhode]

Another company raising prices before their “sale.” @Vistaprint raised the base price of their roll labels by 10% in advance of their Cyber Monday Sale. #corporate #greed #CyberMonday

[Gasper Rhode 🫠 @Gasper_Rhode]

The new open ticket feature with @Square has a UX gap. When you create a ticket, and you’re tracking inventory. It doesn’t reduce the available inventory count. 😒

[Gasper Rhode 🫠 @Gasper_Rhode]

So… @Square removed the ability to view & edit online order customer emails. And Support told me to place an order. Seriously? That impacts my inventory. Charges my own credit card. AND I get charged the fees from Square. What?! Seriously? #ux #failure

[Gasper Rhode 🫠 @Gasper_Rhode]

Honestly @AmericanAir, not a great look. You cancel my flight, the next one’s 5 hours later, and then your DFW Terminal E lounge won’t sell a day pass? Nearly every flight around me is delayed or cancelled. Get it together.

[Gasper Rhode 🫠 @Gasper_Rhode]

For as much 💩 @Square has with their platform. I gotta say, I love the new dashboard navigation menu. So much better. Clean. Easy to use. 10/10

[Gasper Rhode 🫠 @Gasper_Rhode]

@SquareSupport What’s the update? You already made me miss a Mother’s Day opportunity. Memorial Day is coming quickly.

[Gasper Rhode 🫠 @Gasper_Rhode]

Why would the product team @Square think it a good idea to remove the ability to apply dollar amount discounts at the item level? We’re stuck only applying % discounts. They know nothing about small business. Ridiculous! #ux #ui #fail

[Gasper Rhode 🫠 @Gasper_Rhode]

While the news is fixated on #eggs, can they also cover the fact that EVERYTHING I need to run my #SmallBusiness is rising? As much as 20%. Let’s report on that #news!

[Gasper Rhode 🫠 @Gasper_Rhode]

I’m wondering how I can start back billing @Square for inoperable services? Specifically their Weebly online services. I want a credit for services not rendered and time lost due to excessive and continuous poor customer service. #anyone #advice #action

[Gasper Rhode 🫠 @Gasper_Rhode]

Even when I think I’m going to preserve my time and use the email support path with @Square they STILL can’t get it right. Notice anything? Pay attention to “here’s what we can do:” portion.

[Gasper Rhode 🫠 @Gasper_Rhode]

@Yelp You can say whatever you want. I’m telling you my experience every single time I reject your sales person. They call. I say no thanks. Then all of a sudden valid customer reviews get hidden. #trust #not

[Gasper Rhode 🫠 @Gasper_Rhode]

Well folks. @Yelp did it again. They call and call trying to sell me ads. I decline each time. And voila, they remove valid customer reviews from my business page.

#retaliation #unfriendly #SmallBusiness #Sales

[Gasper Rhode 🫠 @Gasper_Rhode]

I feel like I need to start a thread listing all of the current @Square online issues. Because, there are several. For the nickel and diming of your services… they should be exponentially better. #greed

[Gasper Rhode 🫠 @Gasper_Rhode]

@SquareSupport Shouldn’t your online chat support team know this?! They want me to jump through hoops to try to fix it. Get your internal comms together.

[Gasper Rhode 🫠 @Gasper_Rhode]

Here we are again @Square. #Instagram feed isn’t showing on my website and your online editor keeps adding a subscription form to my footer every time I launch the editor. #please get it together. #negative #UXDesign

[Gasper Rhode 🫠 @Gasper_Rhode]

Geez! Some of my former colleagues really need to update their #LinkedIn #Profile pictures. You know you don’t look like that anymore.

[Gasper Rhode 🫠 @Gasper_Rhode]

I turn on my TV and I see this man (@jayharrington3) on the screen and I about fell to my knees. I need to stop sleeping on SWAT! 🥵🤤

[Gasper Rhode 🫠 @Gasper_Rhode]

@SquareSupport @Square And this agent doesn’t even understand what is wrong.

[Gasper Rhode 🫠 @Gasper_Rhode]

These constant @Square platform issues hold me back. I can’t easily execute my product strategy because any little change on the site results in having to deal with support.

[Gasper Rhode 🫠 @Gasper_Rhode]

@SquareSupport I’m already on with chat support. Again. And it’s already been a half hour. @Square is a literal time suck.