G McQueen

Personal account of G McQueen.

[G McQueen @gemcq2]

@giffgaff Your bot then ends the chat.

[G McQueen @gemcq2]

@giffgaff You sent me a scratched and dented phone, and I was in contact with an agent last Saturday, but my account is still stuck with no way of returning it. This morning, your chat just ended without helping. You've taken my money for something that is not as described.

[G McQueen @gemcq2]

@giffgaff "Otherwise, complete this form and our helpful agents will get back to you by email within 24 hours"

[G McQueen @gemcq2]

@giffgaff "I’m happy to keep helping here, or you can check the Community for advice from other members, or the Help hub for simple guides."

[G McQueen @gemcq2]

@giffgaff "Our team of giffgaff agents are email-only who can handle account-related questions, such as payment problems, cancelling your account, or unblocking your phone."

[G McQueen @gemcq2]

@giffgaff "Sorry about this! Whether you’ve tried everything or were hoping to speak to an agent, I don’t have anything else I can add."

[G McQueen @gemcq2]

@JustEatUK Just tried to place an order using your promo code, but noticed the card details were incorrect during payment. Went to correct it, and now it's saying the promo code has been used, but no order has been placed.

[G McQueen @gemcq2]

@DeliverooHelp How in the world can you justify an 80p refund for a missing item in my order that was £7 to order, excluding your fees? How many other people are you ripping off tonight?

[G McQueen @gemcq2]

@UberUKI_Support Hey, what happened to 10% Uber Credits offer on UK train tickets? I suddenly stopped receiving Uber Credits over 10 days ago. I've booked and completed multiple train journeys since.

[G McQueen @gemcq2]

@LNRailway @transportgovuk @railandroad Replied via DM

[G McQueen @gemcq2]

@LNRailway I submitted a delay repay claim appeal three weeks ago, for a journey that was delayed for over 120 minutes, where I had to travel by another line and an intercity bus, which I had to pay for, to get back to my family. No reply. Nothing. @transportgovuk @railandroad

[G McQueen @gemcq2]

@RoyalMailHelp I had a parcel due yesterday but your tracking says not to deliver today. It's already a day late.

[A.McQ @a_mcqn]

@TalkTalk don't accept notice via live chat and force you to call a paid 0345 number to give notice. Told me it was free from a landline - great, in 2023 many of us don't use that anymore including me. I've now been on hold for 5 minutes.

[A.McQ @a_mcqn]

It is outrageous that simply giving notice on your broadband contract is now made so deliberately difficult by operators. Any contract purchasable online should be cancellable online - the law needs to change to stop these underhand tactics. A thread @Ofcom

[G McQueen @gemcq2]

Yes. Did you actually read the tweet?

[Great Northern @GNRailUK]

@gemcq2 @TLRailUK @transportgovuk @railandroad Hi there. Have you tried using another device or browser? ^Andy

[Great Northern @GNRailUK]

@gemcq2 @TLRailUK @transportgovuk @railandroad Hi there. Have you tried using another device or browser? ^Andy

[G McQueen @gemcq2]

That web form doesn't even work. Your service is a joke. I've tried submitting several times, on different platforms, even on different networks and your website just freezes on "submitting...". Send me your email address.

[Great Northern @GNRailUK]

@gemcq2 Hi there. We are of course sorry you are dissatisfied. While acted upon and responded to, complaints made via social media are not formally logged. If you are dissatisfied with the quality of a service/s, a formal complaint can be made through the web form provided. ^Scottie

[G McQueen @gemcq2]

@GNRailUK This is frankly pathetic that your only response is for me to fill in an internal form that will be filed and forgotten. No apology and no action to be taken before its too late. I wonder, how many people might have been fleeced by what I observed in the past few days?

[Great Northern @GNRailUK]

@gemcq2 @TLRailUK @transportgovuk @railandroad Hi there. If you are wanting to make a formal complaint you will need to fill out the complaints form by following this link: https://t.co/6BPu74huzR ^Sophie

[G McQueen @gemcq2]

Please ensure that your staff at #Welwyn Garden City are properly trained and use a proper ticket inspecting device if they wish to check the validity of passenger tickets. THIS WILL BE ESCALATED IF YOU IGNORE THIS COMPLAINT @GNRailUK @TLRailUK @transportgovuk @railandroad

[G McQueen @gemcq2]

@GNRailUK @TLRailUK I would like to make a formal complaint. Your staff at #WGC wouldn't let me leave via the lift unless I tapped out twice yesterday. I was ignored when asked if I'd get overcharged and now I have a penalty charge notice on my #KeyGo @transportgovuk @railandroad

[G McQueen @gemcq2]

In the lift, I asked the two elderly women why they tapped it twice as they would get charged twice and they said the guard told them to do it and it would be okay. I cannot believe your company would stoop so low to overcharge people at a time like this.