Gem Trainor

Communications professional who loves great brands and excellent customer service. Mother of two little poppets; one with a peanut allergy

[Gem Trainor @gemtrainor]

Absolutely appalling service & provision from @BTGroup @bt_uk no wifi for over 2 weeks, despite 2 days off work - 1 where their engineer claimed to fix it but didn’t, and 1 where they didn’t show. Trying to talk to a manager is impossible: anyone else struggling with them?

[Gem Trainor @gemtrainor]

@eagerrnj If you get to this gig it will be the event of your life

[Gem Trainor @gemtrainor]

@eagerrnj Ed is going to be a pain as Fringe is on. I hopefully booked a room in Manc for the gig on the 19th but was trying to increase my chances by using the phone & iPad & was trying Manchester on the phone and tried obscure Tues date for Ed on the iPad, that’s the queue I got into

[Gem Trainor @gemtrainor]

@eagerrnj I’ll stick with my Murryfield chances then… even though I’m sure the queue surpasses the venue capacity 😭😭😭 Good luck

[Gem Trainor @gemtrainor]

@eagerrnj I don’t want to get through on that one and log in and loose my place in the queue on the iPad, but if that queue (which I’ve been in longer) actually takes me to buy tickets then I’ll jump to that one

[Gem Trainor @gemtrainor]

@eagerrnj You’ll know your Ticketmaster stuff, if I’m in a queue to get onto their website (but am not logged in yet 🙄) and am at this spot, will I have to join an event ticket queue when I finally get through? I’m 59162 in the queue for Murrayfield on my iPad (logged into the TM app)

[Gem Trainor @gemtrainor]

@PeteGormanArt

[Gem Trainor @gemtrainor]

Ok so if I get through this queue is there another one? I’m in a queue for one gig on the iPad but there’s 62392 people ahead of me so I don’t know if I should go with the desktop version? #oasis

[Gem Trainor @gemtrainor]

@jpaduk Do you have a rough estimate of when the Stand Strong pics might go up please?

[Gem Trainor @gemtrainor]

If you’re on LinkedIn can you help out and drop us a follow please! Thank you!

[Gem Trainor @gemtrainor]

Fantastic bird of prey display at @MuncasterCastle today! Everyone thoroughly enjoyed it

[Gem Trainor @gemtrainor]

@ParkerPens

[Gem Trainor @gemtrainor]

This is a pretty shoddy approach @Tesco: I wanted to add a nice Parker pen to a gift but all of the packaging has been ripped to put in security boxes 🙄

[Gem Trainor @gemtrainor]

Honestly having a terrible customer service experience dealing with @blacks_online - incompetent IT systems, poor stock management, and staff who don’t seem to care at all - I absolutely do not recommend!

[Gem Trainor @gemtrainor]

@BBCNEandCumbria .@maxinehbarratt is there anything you would like to add to this please?

[Gem Trainor @gemtrainor]

@Twitter how do I get this notification to go? It’s been clicked on so many times

[Gem Trainor @gemtrainor]

Does anyone know how to actually get past the support bot on the play station site? I’ve been trying for the last two days and it says wait time is less than 10 mins: I’m 30 mins into my current wait @AskPlayStation @PlayStationUK @PlayStation

[Gem Trainor @gemtrainor]

@RoyalMailHelp I’m trying to call but it just tells me about where I can find out about strikes and hangs up, I need to know where my parcel is that you say has been delivered

[Gem Trainor @gemtrainor]

@SP_EnergyPeople how can I speak to a member of the team please? I’ve tried the bot on the website which doesn’t work. I tried calling [phone] but after going through lots of options get cut off