@emytrende@emytrende Thank you for sharing this incredible photo! He is looking FANTASTIC 🤩️ and we are thrilled to hear renting with Generation Tux was an easy process for your family. We're so honored to have been a part of his prom, we hope he had an incredible time!
@bernmeisterr@launders We appreciate you for informing us about your recent experience. We would like to take the opportunity to investigate this matter further and offer a solution to ensure a better experience. Please reach out to our Customer Experience Team so that we can assist further. ...
@_Jenlally Congratulations on your wedding, and thanks for using Generation Tux! We will be happy to look into this for you. Please send us a DM with the email address associated to the order, and we will have someone reach out directly. Thank you!
@CBethAnderson@ohhappydaybooth@BigDogPyro@alldolledupatx Thank you for sharing your amazing experience with us! We couldn't stop admiring the video; you guys looked awesome! We're happy that our top-notch service and high-quality garments exceeded your expectations. Congratulations, and best wishes to you!
@jimboxp We value all of our customers and are sorry to hear about your experience with Generation Tux. Please send us a DM us with your email address and phone number. We would love to hear about your experience and correct anything that does not align with our commitment to our custo...
@Nthein24 The email you received advises that you will not be charged for the garments! If you have any further questions or concerns, please reach out via https://t.co/RL84jercfd thanks!
@Nthein24 Hi Nick! We see that a team member reached out to you about the issue yesterday, and it has been resolved, so you should be all set! If you have any further questions or concerns, please let us know. Enjoy the rest of your day!
@Nthein24 Hi Nick, we apologize for the inconvenience caused by the pending replacement fees. We understand your frustration. Our Customer Experience Team is investigating the matter and will contact you soon to resolve the issue. Thank you!
@MasterTes@CBSSportsGolazo@JOYPAULIAN you are looking fantastic! It is always a pleasure to provide looks for you, thanks for rocking Generation Tux! 🕺️
@SkiUPod1 Hi Ski We apologize for the inconvenience caused by the damage fee you were charged. We understand your frustration, especially given the time that has elapsed since your event. Please send us a direct message so we can investigate this further. Thank you!
@TheLastJesus We are sorry to hear that you are having issues contacting us. Please send us a message here (https://t.co/5QSqzQU9B0), and we will have a Customer Experience Agent reach out to you.
@kirkhilles we are sorry to hear about your recent experience and understand how frustrating it can be to deal with unexpected charges. Please know that we are taking this matter seriously and investigating it thoroughly.
@spudmckeegan We understand how frustrating it must have been to have trouble with the fit of the garments. We see you have been in contact with one of our agents, and replacements have been ordered. We hope your new order has a better outcome and a more positive experience!
@DanielMielkeII Hey Daniel! Thanks for sharing your experience with us and recommending our service. We are over the moon to hear that we were able to make your rental experience completely seamless from start to finish.