Impel

The automotive retail industry’s most advanced AI Operating System

[Impel @getimpel]

Who wants to restart the conversation about that Ford Bronco?

Nobody. Not the shopper, not the GM. Healey Brothers Automotive gave GMs and BDC managers a live view of Impel AI conversations, so when a shopper asks for the out-the-door number, a manager jumps in from their phone and picks up right where the conversation left off.

Jay Healey calls it “such a clean handoff now.” Hear more from Jay on Car Dealership Guy: https://t.co/NI86mxyBZP

[Impel @getimpel]

She told the dealership she didn’t want to spend hours there.

So the AI got to work before she arrived. It answered her home charging question, gathered her trade-in details, and offered a credit app, all over text, all before her Saturday 9 AM visit.

Real dealership AI conversations. No scripts.

Read this one and more on our Dealership AI Conversation Examples page in our Resource Center: https://t.co/D8Uf05A3Jj

#AutomotiveAI #DealershipAI

[Impel @getimpel]

Not every shopper is ready for the same question.

Your AI reads FordDirect's buyer score and sets the task to match. Ready buyers get a direct ask for an appointment. Early shoppers get room to warm up.

The right ask, every time.

See How It Works: https://t.co/tkItvOluSP

[Impel @getimpel]

Impel puts RV dealers in the conversation at every stage, from the first scroll to the booked walk-through.

Stop by Booth 926 and let's talk through how it fits your store, or grab a time that works for you.

Book a time > https://t.co/MH4tOPvEIO

#RVDealers #RVIndustry #RVDA

[Impel @getimpel]

Impel isn’t one bot. It’s a team of specialized agents. And every one answers to you.

In Agent Studio, you set up agents for sales lead nurture, outreach on demand, customer retention, service, and voice. You define the audience. The agent adapts to it. New prospect or loyal customer, sales or service, Impel knows who’s on the other end.

And because every agent draws from the same AI Knowledge Bank, your policies, promotions, and fine print show up the same way every time.

See How It Works:
https://t.co/wGryFHjH4p

#AutomotiveRetail #CarDealerships #AutomotiveAI

[Impel @getimpel]

RVDA's almost here, and Booth 926 is where we'll be talking shop.

Listings that stop the scroll. Instant response on every lead. Booked walk-throughs. It's what we do for RV dealers, and we'd like to talk through how it works for your store.

November 9 to 13, Paris Las Vegas. Stop by, or book a time ahead of the show.

Book a time > https://t.co/TQZCqn8M1d

#RVDealers #RVIndustry #RVDA

[Impel @getimpel]

One dealer. Four months of Service AI. 729 repair orders influenced, about $400K in service revenue.

One marketing manager asked 40,000 customers “Do you still own this vehicle?” and cleaned years of DMS data. About 20% said no. By hand, that audit would have taken three more full-time hires.

Real dealer stories from Pasch Group’s new research, plus the 90-day roadmap to write your own: https://t.co/blPlvtz8yq

#AutomotiveAI #FixedOps #ServiceAI

[Impel @getimpel]

AI isn’t a lead source. It’s a teammate.

Jay Healey of Healey Brothers Automotive Group made that shift across 10 stores. On Car Dealership Guy, he shares what changed once GMs could watch Impel AI conversations live and step in the moment a deal needed them:

- A handoff so clean the shopper never starts over
- Service customers won back with no added headcount
- A BDC team that got raises and better leads

Watch the episode: https://t.co/CYCiutABF0

[Impel @getimpel]

Every missed call at your store has a price tag.

A repair order that never gets booked. A customer who never hears back.

One call feels like nothing. A month of them adds up to a number you may be surprised to see.

So we built the math for you: https://t.co/xAjDNYTUww

#AutomotiveAI #FixedOps #DealerLife

[Impel @getimpel]

There's a question that tells you everything about a voice solution: Does it know the customer before it picks up?

Most don't. They start from zero. "What's your name? What vehicle? How can I help?"

Impel Voice AI pulls name, vehicle, and call history live from the DMS the moment the phone rings. Called yesterday about a dashboard light? It remembers.

Context isn't a feature. That's the whole point.

Uplevel Your Phones: https://t.co/OGS0qW84SQ

#ImpelAI #VoiceAI #DealershipAI

[Impel @getimpel]

Sunday morning. A guy who bought a CX-50 three days earlier is standing at a gas pump that won't pump.

He texts the dealership asking for step-by-step help refueling his new car.

He wasn't a lead. He wasn't a service ticket. He was already sold, and nobody would have blamed the store for missing that text on a Sunday.

The dealer, through the power of Impel AI, walked him through it. Fuel door, cap, nozzle, and what to do if the pump still doesn't turn on.

That's the difference between closing a sale and keeping a customer. That one's on our new Conversation Examples resource page. So are plenty more: https://t.co/UZFHH0ltBi

#AutomotiveAI #DealerMarketing

[Impel @getimpel]

Every dealership in the Pasch Group research hit the same wall when AI arrived: fear.

None of them let anyone go to add AI. What worked was answering the compensation question in writing before launch, including full commission credit when AI sets the appointment.

Teams that embraced it took on more leads and had better conversations.

Read about it in the report by Glenn Pasch, commissioned by Impel: https://t.co/KIcPRktOia

#AutomotiveAI #DealershipLeadership #ChangeManagement

[Impel @getimpel]

A customer who bought from you last year shouldn't get the same message as a cold internet lead.

With FordDirect's data, your AI welcomes repeat buyers back by naming their vehicle, then adapts to why they're here. Your team sees a Known Customer badge on the lead, too.

Loyalty, acknowledged.

See How It Works: https://t.co/3eKMFmFguS

[Impel @getimpel]

Tomorrow on Car Dealership Guy’s Industry Spotlight: Jay Healey, CMO at Healey Brothers Automotive Group, on what happens when AI works alongside the team instead of off to the side.

10 stores. 750+ employees. Almost 50 years of family ownership. One big idea: AI should give your people more time with customers.

Jay joins Sam D’Arc to talk about:
- The handoff that keeps shoppers from starting over
- How AI agents won back service customers nobody had time to call
- Why his BDC team got raises

Tune in tomorrow when the episode drops.

[Impel @getimpel]

Behind every Impel customer is a team of specialists who help them get more from AI, from implementation onward.

That support helped put Impel on Inc.’s 2026 #PowerPartner list.

Read the Announcement: https://t.co/wNaui3NMzn

#PowerPartner #AutomotiveAI

[Impel @getimpel]

A shopper asks about one exact truck: a 2025 Bronco Badlands in Eruption Green with the Sasquatch Package. Impel AI answers with empathy and specifics. The exact combo is on its way, here’s the expected arrival and total price, here’s a personalized page with a video walkaround and the window sticker, and here’s a time to come see it.

The part we’re proudest of is how much of it you control. Your audiences. Your lead sources. Your follow-up cadences. Your policies, in the AI Knowledge Bank.

Powerful out of the box. Entirely yours to command.

Meet Your AI Agents: https://t.co/FYEJXrZltl

#AutomotiveRetail #CarDealerships #AutomotiveAI

[Impel @getimpel]

Same AI. Same system. One store lifted contact rate 19%. Its sister stores saw a 3% improvement.

The difference was the playbook. The 19% store rebuilt its workflows, handoffs, and roles around AI from day one.

Impel commissioned Glenn Pasch of Pasch Group to ask dealership leaders running Impel AI what the winners do. Who owns the text. Who owns the phone. How to hand off without a cold restart. Why every successful rollout had a named champion.

Get the report: https://t.co/1Tp6YMYwlb

#AutomotiveAI #AutomotiveRetail #DealerOperations

[Impel @getimpel]

Customer: "I need to schedule an oil change for my Escape."

Voice AI: "Happy to help, Amanda. Your 2022 Escape is due for its 60,000-mile service. I have Thursday at 9 AM, Thursday at 2 PM, or Friday at 10 AM. Which works?"

Customer: "Thursday morning."

Voice AI: "Done. Thursday at 9 AM. I'll text you a confirmation now."
Recognized Amanda from the DMS. Knew the service interval based on her VIN. Booked it live. Sent the confirmation.

That's the bar.

Your Phones Are About to Get a Lot Smarter → https://t.co/YREJNW0OxU

#ImpelAI #AutomotiveAI #VoiceAI

[Impel @getimpel]

Trust is earned, one dealership at a time.

Inc. named Impel a 2026 #PowerPartner, an honor that recognizes B2B companies for their impact on the businesses they serve.

To the dealers and OEMs who trust us with their customers every day: thank you for holding us to the standard that earned this.

Read the Announcement: https://t.co/rjOAf0Pa1C

#PowerPartner #AutomotiveAI

[Impel @getimpel]

Thousands of nominations. One Auto Dealership Solution of the Year. 🏆

We’re proud to share that Impel Sales AI won at the 2026 AutoTech Breakthrough Awards.

Dealers don’t need another tool that just replies. They need AI that follows through: working every lead, adapting to every shopper, and booking appointments their teams can close. That’s what Sales AI was built to do, and it’s why dealers using it are booking 31% more showroom appointments.

Congrats to our team, and thank you to every dealer partner who helped make this happen.

https://t.co/d9qChKMTl3

#AutomotiveAI #SalesAI #AutoTechBreakthrough