Giles Gibson

Entrepreneur, community activist, food lover, strategic and creative drive behind many projects

[Giles Gibson @ggatlarge]

@_heatgeek There seems to be a fundamental problem in your customer service at present. Your minimum disrupt option has been badly managed, poor or non-existent communications. I tried up upgrade to the full Black label version - silence. No emails replied to, nothing. Help!

[Giles Gibson @ggatlarge]

@OVOEnergy There are over 20 households on the Isle of Mull who are either waiting for a smart meter to be installed or have been told they cannot get one from you. What are your customer supposed to do when Economy 7 and 10 gets switched off next year, change to @OctopusEnergy ?

[Giles Gibson @ggatlarge]

@SmartDCC Why is it that @OctopusEnergy have to install smart meters from England using 2G/3G to get them to work as the @arqiva ones fail to communicate?
Is this a solution to the failure of the smart meter system in Scotland? #smartmeters

[Giles Gibson @ggatlarge]

Hats off to @OctopusEnergy for taking up the challenge of installing smart meters on the Isle of Mull - superb turnaround. A third of the way through - don't stop now.
More installs worked as most were the England ones using 2G/3G not the @arqiva versions.

[Giles Gibson @ggatlarge]

@OVOEnergy @OctopusEnergy @OVOEnergy would you recommend that your customers who want a smart meter installed move to @OctopusEnergy who are getting results?

[Giles Gibson @ggatlarge]

So @OVOEnergy if @OctopusEnergy can install smart meters on the Isle of Mull why can't you? There is a long list of customers who have been given the run around for many months or years.

[Giles Gibson @ggatlarge]

@OctopusEnergy Hey @OctopusEnergy You now have a list of over 40 households on the Isle of Mull all waiting on Octopus for a smart meter, some for over 3 years. What is the progress on sorting out install dates? I just get AI generated replies on email.

[Giles Gibson @ggatlarge]

@g__j There is a real block to renewable energy adoption in Scotland. Greg Jackson has mentioned this. The problem people are facing is getting smart meters installed. @OctopusEnergy are the worst offenders in being unable to install. Many people waiting a year or more.

[Giles Gibson @ggatlarge]

@SmartEnergyGB There is a huge backlog of households wanting smart meters on the Isle of Mull. Renewable energy projects stalled due to inability of @SmartDCC to install a comms network. A licenced monopoly gone badly wrong.

[Giles Gibson @ggatlarge]

@SmartDCC @UrbanTide @SmartDCC your annual report clearly states your aim is to "Enable all eligible homes and businesses to get a smart meter". It's not happening on the Isle of Mull. Complete failure to provide a comms system to allow meters to be installed.

[Giles Gibson @ggatlarge]

@arqiva @ofgem Hi @arqiva Just wondering how the investigation is going? There are numerous people who are stuck with non-working smart meters and many are refused them due to the lack of comms. What action are you taking to cover the Isle of Mull? @ofgem take note.

[Giles Gibson @ggatlarge]

Hi @arqiva, @ofgem why is it near impossible to get a smart meter to connect on the Isle of Mull? The lack of your service is preventing installing renewables and reducing energy costs. Please fix it.

[Giles Gibson @ggatlarge]

@arqiva @ofgem How is the investigation going on? There are numerous households who are unable to have working smart meters due to the lack of your infrastructure. @ofgem should be asking questions too.

[Giles Gibson @ggatlarge]

@SmartDCC @SmartDCC we welcome the revolution in smart meters. Unfortunately your revolution is not available on the Isle of Mull. Failed connections, inability to get new meters due to the poor comms network that has been installed by @arqiva #smartmetering

[Giles Gibson @ggatlarge]

@SmartDCC A good article by Steve we are right behind it. Unfortunately the residents on the Isle of Mull cannot partake due to @SmartDCC not delivering on the comms system for smart meters. Lets get it fixed if you are true to your vision.

[Giles Gibson @ggatlarge]

@SmartDCC @UrbanTide This is great that some homes can reduce their energy bills thanks to smart meters. However, on the Isle of Mull you have left the majority of households stranded, either meters that cannot communicate or being unable to get installed. @ofgem need to get involved

[Giles Gibson @ggatlarge]

@SmartDCC Not on the Isle of Mull there aren't as you have failed to install the comms network. Numerous smart meters just stranded. Unable to get new ones installed. Come on, live up to your PR and get something sorted!

[Giles Gibson @ggatlarge]

@SmartDCC @arqiva @ofgem One site where there are 4 new build houses on Mull all had SMETS2 meters installed with a view to being able to add renewables later. Not one could work. Locals are unable to benefit from lower energy costs due to failure to get the network working.

[Giles Gibson @ggatlarge]

@SmartDCC One business in PA62 6AA had three meters installed and was told that none of them will work due to no comms. @arqiva should be doing their job.

[Giles Gibson @ggatlarge]

@SmartDCC Why is it on the Isle of Mull it is so hard to get a smart meter and then when there is one installed it cannot communicate? Householders are just told that they cannot get a smart meter as there are no comms for them.

[Giles Gibson @ggatlarge]

@SmartDCC @SmartDCC We are told repeatedly that there are no comms so no smart meters. Economy 7 terminates next year. We will not have access to lower cost energy due to not having a smart meter. @arqiva are simply not providing the service they are contracted to do.

[Giles Gibson @ggatlarge]

@arqiva @ofgem Another household in Dervaig, PA756GN has THTC and has been told that they cannot get a smart meter. What happens to them when the THTC system gets switched off next year? @ofgem they will be left with high priced energy due to a lack of connectivity by @arqiva