Weird. @UPS I have perishable package on a trailer at the service center here in Springfield, MO, that I am willing to pick up. I’m told I have to wait until Monday because they can’t scan it. The weather is fine. What is up?
We are so happy to welcome and commission four chaplains as they join our clinical pastoral education program at Mercy Springfield! I know you will be a blessing to our patients and coworkers! @MercySGF
Thank you magic bag handlers @SouthwestAir, especially Cindy at the Tulsa airport. My bag is scheduled for delivery on Wednesday this week. The airline may survive this meltdown thanks to people like you!
Dear @SouthwestAir employees, my hope for you in 2023 is that you have c-suite leadership worthy of your dedication. Thank you for all that you’re trying to do. #SouthwestAirlines
@SouthwestAir I’ve flown with you my whole life & have rarely had a problem. For me to fly with you again, I need to know how you have upgraded your IT and your communication procedures when problems arise. #crisismanagement101
@SouthwestAir we need consistent and frequent communication in multiple forms telling us how to access the remedies you have promised #crisismanagement101
@SouthwestAir we need to some c-suite types at the airports working next to your employees who are trying to hold the company together #crisismanagement101
@SouthwestAir we need to see a real apology that doesn’t blame the weather or the point-to-point business model. That may have been true last week, but it’s your outdated IT systems this week #crisismanagement101
@SouthwestAir within the next 24 hours we need to see a link on your homepage to a simple form that allows us to file a claim for baggage and upload our receipts for extra expenses #crisismanagement101
If corporations really were people, we’d be discussing comfort care & allowing a natural death for @SouthwestAir after this level of catastrophic system failure #SouthwestAirlines
Happy Mercy Day! 195 years ago the first house of Mercy was open. Now mercy serves across the globe. Gratitude and prayers for the Sisters of Mercy before us and with us now! @MercySGF @SistersofMercy https://t.co/wQ0136ROFQ