Gillian MacNicol

[Gillian MacNicol @gillianmacnicol]

@ScotRail When I use the app to request a refund it takes a £10 fee from my £14 ticket - do I have to activate the ticket to then do a delay and repay instead?

[Gillian MacNicol @gillianmacnicol]

Haven’t used ScotRail so much lately and not surprised to see it is still #scotfail for the two carriage train from dundee to Edinburgh once an hour on a Sunday #sardines #failingcustomers

[Gillian MacNicol @gillianmacnicol]

@O2AcademyGla do you still have a 10:30 closing time on Sundays?

[Gillian MacNicol @gillianmacnicol]

@SPEnergyNetwork Whilst still without power we had a great chat with the two Irish engineers who visited after we reported lines down at a rural cottage. Shame the update of 10pm power restoration remains when that’s not going to happen for quite a lot of people.

[Gillian MacNicol @gillianmacnicol]

@SPEnergyNetwork trees on the line B6339 just south of longhaugh and netherraw. Hopefully someone is on way to clear soon

[Gillian MacNicol @gillianmacnicol]

@StravaSupport I can't submit a support request, I get stuck in a loop with no option to submit. Since 31st Dec my zwift feed (which contains miles and effort) is failing to upload as it is flagged as a duplicate of my garmin watch effort (which contains heart rate) help!

[Gillian MacNicol @gillianmacnicol]

@nhsfife vulnerable kids waiting for vaccine as part of drop in process are back of the queue - don’t call things drop in when it is wait for hours until they somehow find a gap for you #vulnerablekids #terribleprocess #lackofcommunications #wastinghours #fedup

[Gillian MacNicol @gillianmacnicol]

@nhsfife Drop in with a letter at Kirkcaldy for kids isn’t a drop in - we are now having to wait for everyone with an appointment to be seen #awfulprocess #nhsfife #poorservice #wastinghours

[Gillian MacNicol @gillianmacnicol]

@Wiggle_Sport when will your website be fixed so people can actually complete their purchases?

[BalwearieDAS @BalwearieDAS]

Very well done to Keri who won 3 silver medals at the SDS Nat Junior Swimming Championships on Wed - very proud of you Keri!👏🥈🥈🥈

[Gillian MacNicol @gillianmacnicol]

@jet2tweets so you bump those who book early and pay extra for daytime flights, refuse to refund the difference, move us to a 01:40 arrival and then resell the seats again. #donttrustjet2 #notfamilyfriendly #avoidjet2

[Gillian MacNicol @gillianmacnicol]

@TheAA_UK can you please pass my thanks to your recovery driver (John?) who passed my RTC on M74 southbound on Saturday. He ensured myself and my children were safe, secure, dry and cared for whilst we awaited police and recovery. #myhero #compassion #thankful

[Gillian MacNicol @gillianmacnicol]

@ScotRail I decided not to walk the 20 minutes to get stuck at the station and made an alternate way home avoiding trains. Will keep trying to find other ways that don’t use @ScotRail

[Gillian MacNicol @gillianmacnicol]

@scotrail yet again 17:26 from Edinburgh gateway to BurntIsland cancelled so have to find an alternate way home without ScotRail support incurring additional cost and cutting time with family in the evening

[Gillian MacNicol @gillianmacnicol]

@ScotRail Not when work finishes at 5pm sadly. Next direct train is 20:11 from my station so I have to pay to get to another station or another taxi or long bus journey from INK

[Gillian MacNicol @gillianmacnicol]

@ScotRail This morning was 7:09 INK to EGY

[Gillian MacNicol @gillianmacnicol]

@ScotRail complete chaos on Tuesday night as usual when you cancelled two BTS services and your rail replacement bus wasn’t moving. Again today 2 car train, standing all the way. 0/10 for customer service

[Gillian MacNicol @gillianmacnicol]

@ScotRail 16:51 Waverley to Glenrothes via cowdenbeath, to replace 16:41 cancelled Waverley to Glenrothes that was due to go the BurntIsland route.

[Gillian MacNicol @gillianmacnicol]

16:44 and 17:16 both cancelled so got 16:51 to INK where an empty bus stood waiting. Concerning for a huge amount of your passengers also.

[Gillian MacNicol @gillianmacnicol]

#Scotrail #Scotfail yet again. Cancelling multiple BurntIsland service yet again. Replacement bus service is just an empty bus with no driver and no plans to depart. Cashing out on taxi fares is only way home.