Gillian K-Cumberlege

[Gillian K-Cumberlege @gkarran]

Confusion and huge delays at Terminal 5 Heathrow baggage claim this afternoon. Who is to blame ? BA or BAA? Either way a dreadful customer experience and those flying into the UK deserve better. #BA #BAA #Heathrow #delay #CustomerService

[Trinity Hall @TrinityHallCamb]

It is with great sadness that we note the news that Professor Sir Roy Calne, Honorary Fellow of Trinity Hall, has died aged 93.
https://t.co/cLiOLYqfEa

[Gillian K-Cumberlege @gkarran]

@Fortnums - still waiting for delivery of parcel order on 3rd December that has been sitting in a depot that Fortnums seem unable to access - #reputation? #client service @BBCRadio4 @FT

[Fortnum & Mason @Fortnums]

@gkarran Dear Gillian. 

I'm very sorry to hear of your poor customer service experience. Please could you kindly DM us or email [email protected] and we will look into the matter further.

Thank you kindly,
Ben @ Fortnum's

[Fortnum & Mason @Fortnums]

@gkarran Dear Gillian. 

I'm very sorry to hear of your poor customer service experience. Please could you kindly DM us or email [email protected] and we will look into the matter further.

Thank you kindly,
Ben @ Fortnum's

[Gillian K-Cumberlege @gkarran]

@Fortnums Dear Ben
please note I have been in regular contact with your customer service team both via email and on the phone. This has taken a huge amount of time. Ref: WEB007963996
Gillian

[Gillian K-Cumberlege @gkarran]

such frustrating service from @Fortnums - total inability to deliver a Christmas parcel and shocking service. Such a shame but definitely a deterrent. What happened to customer care? #poorservice

[Gillian K-Cumberlege @gkarran]

I've #justsponsored Fiona Foundation which is doing great work locally plus supporting female chemical engineers. A great legacy & well done to those running. See @JustGiving. @JoeKarran https://t.co/wfHXH9d5J1

[A Cambridge Diary @acambridgediary]

Let's go punting they said - it'll be fun they said!

A picture of Cambridge every day since 2010. (No 4877) Friday 4th August 2023

[Trinity Hall @TrinityHallCamb]

A huge congratulations to these deserving winners. 🌟🌟🌟🌟🌟

[Trinity Hall @TrinityHallCamb]

The sun is shining and our team of students are welcoming prospective students and their families to Trinity Hall as part of #CamOpenDay2023. Come along and tour our beautiful College and learn more about Cambridge life.

[Philip Rutnam @PhilipRutnam]

Very sorry to hear that Bob Kerslake has died. A good and generous man, dedicated public servant and an inspiring Head of the Civil Service.

[Gillian K-Cumberlege @gkarran]

@TrinityHallCamb Congratulations - so well deserved

[Gillian K-Cumberlege @gkarran]

Well done #GIWL and #JuliaGillard keeping women's rights in #Afghanistan on the radar #ChristinaLamb #media #30%Club #education #womensrights

[Trinity Hall @TrinityHallCamb]

Our new artwork is on display in the Dining Hall. Created by alumna Sophie Mei Birkin it reflects on the River Cam and the environment, and is QUITE different from the usual portraiture that hangs there.
https://t.co/jQm75dUFu0

[Gillian K-Cumberlege @gkarran]

This dinner is so timely bringing experienced medics and student doctors together just when there is such a focus on the profession. Have a great discussion @TrinityHallCamb @JoeKarran #doctors #psychiatry
https://t.co/EZhUYgKm0c

[Trinity Hall @TrinityHallCamb]

Our Gardens team have a new vision for the herbaceous border around the Old Library. It's been 10 years since it had a revamp! https://t.co/vTQsDzaaNL

[Trinity Hall @TrinityHallCamb]

This morning we raised the flag above Trinity Lane to mark LGBT+ History Month. It looks particularly grand from Senate House Passage. #LGBTHM23

[Gillian K-Cumberlege @gkarran]

https://t.co/FNN8aDd2Bi brilliant last night of Othello yesterday - the toughest of themes addressed - completely recommend - why we need the arts @NationalTheatre

[Gillian K-Cumberlege @gkarran]

note how impossible to find a means of formally registering a complaint #DPD #moneybox #FT #BBC

[Gillian K-Cumberlege @gkarran]

shocking delivery service from #DPD and #Fortnum's today. Not acceptable before Christmas. Many promises of delivery post Christmas. Called missing the point?

[Gillian K-Cumberlege @gkarran]

shocking delivery service from #DPD and #Fortnum's today. Not acceptable before Christmas. Many promises of delivery post Christmas. Called missing the point?