In 1943, Sophie, her brother Hans, and their friend Christoph Probst were arrested by the Gestapo after distributing anti-Nazi leaflets. They were given a show trial at which they were not allowed to mount a defense.
They were all beheaded.
Anyway, once you get on the phone? This is a job interview. For both of you. Their job is to get you the best deal. You're hiring them for that. But they need to make sure you're worth that work. So embrace the awkwardness & get to know them.