Goetz Pfeifferling

Thought leadership for IoT in retail, logistics and industrial applications. Londoner. European. World Citizen

[Goetz Pfeifferling @gpfeifferling]

@Keir_Starmer stay strong, we need you!

[Goetz Pfeifferling @gpfeifferling]

@netflix I can watch a show on several devices using a different profile but not using my profile. Not an ISP issue, not a device issue. Your proxy / vpn checks are buggy. On another network all profiles work. Support is most unhelpful. Frustrating. Maybe time to cancel...?

[Goetz Pfeifferling @gpfeifferling]

@qatarairways the open letter was no apology. Not blaming you for the disruption but your website and app are not fit for purpose, comms was poor and stop arguing with policy. I was flexible but qr would not allow to use neighbouring airports with seats available. That's bad

[Goetz Pfeifferling @gpfeifferling]

@RoyalJordanian transit accommodation refused on a 9 hour layover because as of now there are seats available on a later inbnd. Within your terms I am on the first con outbnd and my ticket has a trns accom endorsement. rude treatment of your J pax by the agent. Never again!

[Goetz Pfeifferling @gpfeifferling]

@Hyperoptic since your last work done the connection regularly drops. Also, I also doubt that taping your distribution cabinet closed with tape is a reasonable solution for your network gear in the car park 💁🏼‍♂️

[Goetz Pfeifferling @gpfeifferling]

@British_Airways right after you ask loyal customers to spend more your ground service disintegrates? no fast track for connections, staff does not know the, no help after late inbound? Used to be a car sent to make sure to catch the next flight. Is that your improved GGL now?

[Goetz Pfeifferling @gpfeifferling]

@British_Airways you expect me up my spent to retain GGL next year but at CDG your check-in agent can't even get the baggage allowance for business + Gold right? Had to argue for my third bag. Once she realised her mistake, she didn't care to apologise. Fix your service First!

[Goetz Pfeifferling @gpfeifferling]

Visiting #NRF2025? Sign up for the @RETHINK_Retail AI in Retail conference!

[Goetz Pfeifferling @gpfeifferling]

Join me at #NRF2025 at the @RETHINK_Retail Gala in Nee York!

[Goetz Pfeifferling @gpfeifferling]

@coldplay I got tickets through https://t.co/t3z2lERpxZ. They advertised your tour and ist still offering tickets. The company is in the process of being removed from the register at companies house. I have some doubt about the authenticity. Is there a way to verify the tickets?

[Goetz Pfeifferling @gpfeifferling]

@o2cando Vertragsübernahme nach todesfall, dann schalten Sie festnetz und Internet ab und die Witwe soll mal einfach ein paar Tage ohne telefon zu Hause sitzen? Was eine absolute Frechheit und inkompetenz!

[Goetz Pfeifferling @gpfeifferling]

@Iberia_en Same on my flight to London. Row 1 is occupied by staff bags, my bags are in row 4. This is a regular thing and it starts to be annoying. I told staff, the response was, sorry these are our bags and we need them there

[Goetz Pfeifferling @gpfeifferling]

@Iberia_en why does your crew think it's a great idea to occupy the overhead bins on thelast rows of the business cabin in the A350 with their crew baggage, headphones and blankets? Really annoying when as a passenger it's then my problem to find space for my bags. IB152

[Goetz Pfeifferling @gpfeifferling]

@Iberia_en standard operating procedure: occupy the overhead lockers in business with staff bags and make your.peemium passengers walk to the back. Clearly the customer is not your priority IB717 today. Same thing as IB152 today and IB155 on 02Nov

[Brendan May @bmay]

It’s almost as if Brexit is the most idiotic idea any country has ever had.

[Goetz Pfeifferling @gpfeifferling]

@Hyperoptic Just reminded me of the last time. Your engineer had unplugged the cable but it was my device. Only later you identified a wiring issue and reconnected me. Weeks later. Shocking customer service.

[Goetz Pfeifferling @gpfeifferling]

@Hyperoptic ticket #6186622 submitted 20/08. Now over 3 days later still no response. I did anlot.of trouble shooting and this seems to be an issue with your dhcp not issuing IPv4 addresses to my device.

[Goetz Pfeifferling @gpfeifferling]

@HyperopticCEO you used to have an outstanding qualified customer service. Support ticket is over a week old not even looked at. Not unexperienced with IT, I am pretty confident this is an issue with your juniper switch that could easily be resolved by someone competent.

[Goetz Pfeifferling @gpfeifferling]

Still no response. For what I can see your support has not even bothered to look at the ticket.

[Goetz Pfeifferling @gpfeifferling]

@Hyperoptic Well. Open a ticket snd no response 8 days later. Well done. Another great company with outstanding service chose to not provide any service anymore.

[Goetz Pfeifferling @gpfeifferling]

@Hyperoptic Called, not much help. The first level support has limited knowledge and insists that must me my router. All documentation is in the ticket. Looks as if is not uncommin for the @Juniper_UK switches to have dhcp issues. Need some 2nd or 3rd level support here