Grab Malaysia

Southeast Asia’s leading superapp, here to make your life a little easier in every possible way.

[Grab Malaysia @GrabMY]

Hi, thank you for sharing this matter.

For your information, we have contacted the driver to provide assistance and obtain further details regarding the incident.

We take matters like this seriously and will conduct the necessary review with the relevant team in charge for further action.

Thank you.

[Grab Malaysia @GrabMY]

Hi Hael, kami mohon maaf atas pengalaman yang anda alami dan kami faham ia memang mengecewakan, lebih-lebih lagi bila ini kali pertama berdepan situasi seperti ini.

Berkenaan refund, ia sedang diproses dan biasanya mengambil masa sekitar 3 hari bekerja bergantung kepada bank anda. Kami faham menunggu memang tidak menyenangkan, tetapi sila yakin bahawa refund anda sedang dalam proses dan akan dikreditkan tidak lama lagi.

Terima kasih atas maklum balas anda, kami akan ambil serius perkara ini untuk penambahbaikan perkhidmatan kami.🙏🙏🙏

[Grab Malaysia @GrabMY]

Hi @9773Lol, thank you for bringing this to our attention. Grab maintains a zero-tolerance policy regarding misconduct.
We strongly encourage your brother-in-law to report these concerns directly through his internal reporting line. This ensures the report is handled with the highest level of confidentiality & investigated by the appropriate internal authorities.

[Grab Malaysia @GrabMY]

Maaf atas kelewatan sistem untuk assign driver yang berhampiran dengan cik. Mungkin kurang driver di kawasan berkenaan berbanding demand yang tinggi pada waktu2 puncak. Namun, kami ambil feedback ini untuk penambahbaikan dari masa ke masa di samping kualiti servis dalam pemantauan. Terima kasih atas perkongsian! 🙏

[Grab Malaysia @GrabMY]

Hi, we’re really sorry for the frustrating experience you’ve had, especially with the delay in resolving your order issue. We understand how disappointing this must be after waiting for so long, and we sincerely apologize for the inconvenience caused.
So that we can check your case further and assist you properly, could you please share your Report ID (CAS-XXXX) with us? We’ll help follow up with the relevant team for you. Thank you. -Laila

[Grab Malaysia @GrabMY]

@suhenr7 Hi Suhen, we sincerely apologize🙏
No one should have to deal with that kind of attitude during a ride. Please be assured that our team is currently reviewing this incident for thecnecessary action. We appreciate you bringing this to our attention so we can improve. Thank you!

[Grab Malaysia @GrabMY]

@rwhdiskusi Sorry about this, @rwhdiskusi! Please let us know more here https://t.co/vbOnGOxG2D and our respective team will get this checked further.

[Grab Malaysia @GrabMY]

@loofranchot @evvok @itsBOBBIH Hi @itsBOBBIH, sorry for the confusion with the automated refund earlier.
We've corrected the amount and sent a confirmation email to you. The additional adjustment is now reflected in your PayLater balance. Let us know if you need anything else!

[Grab Malaysia @GrabMY]

@geeshasree5 Hi geeshasree! Sorry about the delay you've experienced with us. Could you let us know the CAS report number so that we can make a follow up with the team in charge right away? Thanks!

[Grab Malaysia @GrabMY]

@yvyvivy Sorry about that, @yvyvivy! If you haven't received your GrabGifts, follow these steps to troubleshoot the issue: https://t.co/DQlk7HAyu4
If same issue persists, please tap on "login to get help" here https://t.co/y9xeQ5jm54 and we'll have this checked for you.

[Grab Malaysia @GrabMY]

@michael_Usana Hi Michael! Could you let us know more here on the app issue here https://t.co/eQUcDX2Ijq so that our respective team can get the tracking (for the KM issue) investigated further.

[Grab Malaysia @GrabMY]

@nrlld_ Thanks lid! Upon checking, the team has made a refund on 30th April, back to your PayLater balance. You may refer to your PayLater transaction for the said amount. Apologies again for the inconvenience but we hope that your next order will be a better one! 🙏😥

[Grab Malaysia @GrabMY]

@ServingTeh @StratCommX Pihak kami memandang serius isu pemandu meminta bayaran tambahan di luar aplikasi. Jika terdapat caj yang tidak sepatutnya, mohon buat laporan di sini: https://t.co/ux4kaXTeHn supaya tindakan yang perlu dapat diambil. Terima kasih.

[Grab Malaysia @GrabMY]

@ServingTeh @StratCommX Hai @ServingTeh, terima kasih kerana maklumkan kepada kami. Untuk makluman, bayaran tambang adalah mengikut harga yang dipaparkan pada aplikasi semasa tempahan dibuat, termasuk kos tol jika ada sepanjang perjalanan tersebut.

[Grab Malaysia @GrabMY]

@nrlld_ Hai, maaf atas pengalaman tersebut. Boleh saya tanya sama ada cik ada membuat laporan sebelum ini? Jika ya, boleh kongsikan Report ID (contoh: CAS-XXXX) untuk rujukan saya?

Terima kasih. – Laila

[Grab Malaysia @GrabMY]

@wjsn_world Hai, mohon maaf atas kesulitan yang berlaku. Sila hantarkan mesej terus kepada kami berserta alamat emel dan nombor telefon anda supaya kami dapat semak isu ini dengan lebih terperinci. Ini juga bagi memastikan maklumat peribadi anda kekal selamat dan terjamin. 🙏 – Saveen

[Grab Malaysia @GrabMY]

@Negori09 Terima kasih atas makluman!🙏
Boleh kami dapatkan booking ID untuk ride tersebut? Akan kami forwardkan hal ini ke team berkenaan untuk siasatan lanjut dan tindakan susulan yang perlu.

[Grab Malaysia @GrabMY]

@Megat_Yaesree @binrajachulan Hai @binrajachulan, minta maaf atas keadaan makanan yang diterima tu. Kami faham tentu awak kecewa.
Boleh laporkan terus di link ini: https://t.co/2M309n5UTs supaya team kami boleh semak dan uruskan refund dengan segera. Terima kasih!

[Grab Malaysia @GrabMY]

Hi there, we’re truly sorry to hear about your friend’s experience. We understand how upsetting and unfair this must feel, and this is definitely not the standard we uphold. We take matters like this very seriously, and the feedback will be escalated to the relevant team for review. Thank you for bringing this to our attention. -Laila

[Grab Malaysia @GrabMY]

Hi there, we’re truly sorry to hear about your experience and understand how disappointing it must be, especially when the delivery time kept getting pushed back from the initial estimate. We sincerely apologize for the inconvenience caused and the long wait despite the short distance. This is certainly not the level of service we aim to provide. Delays like this may happen due to high demand, preparation time at the merchant, or limited rider availability, but we completely understand your frustration. Please allow us to assist you further—kindly DM us your booking details so we can look into this and provide the appropriate resolution. Thank you for your patience.-Saveen