⏱️ SEC in 60: The callback rule.
Someone calls claiming to be IT, your bank, or your boss?
Don't trust caller ID alone. It can be spoofed.
Hang up. Find the official number yourself. Call back.
A familiar number isn't proof of a familiar caller.
@techspence One of the first things I would look at during an implementation is exclusions. No documentation on why or who but “it’s always been there”. Wide open spaces for folks to play.