@Plusnet Plusnet and Virgin managed to mess up the one touch move. I had to ring Plusnet who ceased the service from the day it should have happened. But it's been closing ever since.
@Plusnet Can you tell me how long to close my account? It's been "closing" for 9 days now and the facility to create a router return label is greyed out.
@Plusnet I would like to have negotiated on the broadband renewal I've been offered. No email or chat, just phone! Looks like I'll just leave instead, as I suspect I, like many others, don't want to engage or discuss this over the phone. Shame.
@edfenergy instead of investing in wind, nuclear and solar, maybe you should invest in employing staff to actually answer your email and WhatsApp enquiries.
@edfenergy Amazingly I did receive an email, so Kudos for that. Unfortunately, the information in the email was completely wrong, sigh. You're obviously worried by the challenge from Evri to have the worst customer service. Don't be concerned, edf are without doubt the most incompetent!!