Alisha

Gratitude chaser. Living on the Brightside of life. Creator of Brightside Journal.

[Alisha @greymurmurs]

@ShiprocketIndia @saahilbigfoot @Vysheshk My bad, it's been two* months. I first reached out for help on 18th August. Messaged and called again this morning and yet no response or resolution.

[Alisha @greymurmurs]

.@ShiprocketIndia continues to have absolutely terrible customer service. For an issue that can likely be fixed in an hour, I have been following up for over a month. This is the conversation I'm having with the RM assigned...

@saahilbigfoot @Vysheshk

[Alisha @greymurmurs]

@saahilbigfoot @Vysheshk @ShiprocketIndia This issue is back again. No changes made to the account, same details and yet, remittance has been withheld for over 3 weeks. Unable to get through to support, please have this resolved quickly.

[Alisha @greymurmurs]

@saahilbigfoot @Vysheshk @ShiprocketIndia
I've been a customer for 3 yrs and I'm having the worst support experience for any service. Ship has been holding on to our COD remittance for more than 2 months now. The support team simply does not understand basic issues. Pls resolve.

[Alisha @greymurmurs]

@ShiprocketIndia Tried on an Incognito tab as well, same issue.

[Alisha @greymurmurs]

.@ShiprocketIndia The login screen does not seem to be loading for the past hour. How does one punch in and book shipments now?

[Alisha @greymurmurs]

@ShiprocketCare 3 days since I tweeted this out and 2+ months since I've had this issue. The assigned account manager has stopped responding to calls. I've been very patient, but this is truly the worst support experience ever. @saahilbigfoot @Vysheshk

[Alisha @greymurmurs]

@ShiprocketCare DMed the details this morning. No one has contacted yet.

[Alisha @greymurmurs]

@CPVIndia I need to travel on Sunday morning. My police verification for Passport re-issue is complete but I have not received update from RPO yet. Can you please help me?

[Alisha @greymurmurs]

@RazorpayCare Namratha, it would be great if someone from the team can DM me here and have this resolved at the earliest. I haven't heard back from your customer support team even after contacting them multiple times.

[Alisha @greymurmurs]

@Razorpay @RazorpayCare I'm having a tough time with your KYC back and forth for a new account for the same business even though I'm an existing customer. Can someone please call me and sort this out? Merchant ID GsARLNvDWnt2NS . P.S: Issues and solutions are blank here.

[Alisha @greymurmurs]

@MohapatraHemant It's all good 😂♥️

[Demetrius @apiousman]

I hope the next feature hsg complex apps like @MyGate_com @ADDASoftware @nobrokercom are working on is a turn/queue management feature. Every single hsg complex will now need a touchless, efficient and dare I say - transparent way to manage turns/qs for veggies, grocery etc.. 1/n

[Alisha @greymurmurs]

@FURLENCO Can you have someone call me back? I think someone tried to call me, but I wasn't at my desk at that time.

[Alisha @greymurmurs]

@FURLENCO I've been trying to get in touch with you guys since forever! Please arrange for a call back. My order number is ONW174757. It's an Infinity wardrobe that requires immediate attention.

[Alisha @greymurmurs]

@Crowdfire Peer pressure selfie. Also, happy #SelfieDay, folks ✨ Look forward to seeing your bright, beautiful faces 😁

[Alisha @greymurmurs]

@MyntraSupport I have everything available, just the way it came to me - please send someone to pick it up.

[Alisha @greymurmurs]

@MyntraSupport I’ve tried reaching you multiple times. Can you please pick up the item for Order No: 1078327-8918873-9199001.
I want to return the Dorothy Perkins shoes because of size mismatch. My Myntra account says return request placed, but no one has come to collect it.

[Siddharth Gopi @siddharthgopi]

How many RTs for 1 year of free chocolate mousse royale (double scoop) @BaskinRobbinsIn

[Alisha @greymurmurs]

@DannielleRush1 Hi there!

Hope you’re well ❤️ It’s #cfchat day, today and I really look forward to having you join us! We’re discussing all about Conversations & it’ll be great to hear your thoughts on the topic :)

See you on the chat then? Let me know :)
Cheers - Alisha