Kate Gray

born in LA; rebuilt in NYC; grateful to live in London. Favour those who want to search for and solve problems over those who point them out.

[Kate Gray @grisgraygrau]

My annual thank you to @nyphospital and Dr Andrew Sluckey of @aboutKP for saving my life and putting me back together. Grateful and still going...

[estherderby 🌻 @estherderby]

The idea of extracting maximum labor is embedded in management thinking and practice.

Yet in most modern endeavors, /enabling maximum learning/ will yield better results across a host of different measures.

#management #leadership #HumaneWork

[Gary Fleming @garyfleming]

Atlassian really don't get why people liked Trello, as shown by its continued JIRAfication. https://t.co/sYczO5bbvL

[Mark Masterson @mastermark]

Great story about the work @NTT_DATA_UK, @Microsoft, @PoliceChiefs, @Police_ICT, and @MoJGovUK are doing to protect and support of victims of FGM and forced marriages
https://t.co/wcrX3M5VlW

[Mark Masterson @mastermark]

'... the VCs still end up rich...'

Bootstrap!
Don't 👏Take👏VC👏Money
https://t.co/Bs6gamtk6f

[Josh Reich @i2pi]

I just heard about Tony Hsieh's passing and it's hitting me. Back in the early days of Simple I tried to poach his head of customer service. He found out and made a counter-offer: we could come to meet his team and they'd teach us about how they operated.

[Anjali Ramachandran @anjali28]

“...Tata Consultancy, closing in on half a million workers, has already committed to a “25-by-25” strategy — by 2025, only 25% of its workforce will be working inside an office at any one time.” Game-changer for India’s #womenintech https://t.co/TSwojLjn9w # @BusinessLiveSA

[Shreyas Doshi @shreyas]

Tactics to improve your product:

1. Talk to customers
2. Use the product
3. Understand competition
4. Browse support tickets
5. Shadow a sales call
6. Specify adoption metrics
7. Write a user story
8. List top user annoyances
9. Read website like a novice
10. Go through the NUX

[Barry O'Reilly @barryoreilly]

So much advice on #strategy is weak—and only outlines how many ways you plan to be successful

Not enough emphasis on deliberate choices for what you will not do

Remember it's

what could we do?
what should we do?
what will we do?
what we will NOT do?

Answer them all

[Matthew Fenech @MattFenech83]

Really enjoyed this short and sweet blog by @sal_raz of @HardianHealth. #Healthtech is *hard* - Sal does a great job of explaining why, and what to do about it:

https://t.co/P4hQUUssXO

[Mark Masterson @mastermark]

Thread👇

[Aaron Dignan @aarondignan]

Do a little math with me. @basecamp has 100,000 paying customers, paying $99/month (maybe less on average bc historical pricing) = $118,800,000 in annual revenue. Let’s round down to $100MM.

[Melissa Perri @lissijean]

The reason enterprises keep getting disrupted by startups is not just speed of delivery, #agile, or customer-focus...

It's that they see #prodmgmt and software as a cost center instead of a growth driver.

[Melissa Perri @lissijean]

This is something I used to do when I had a backlog. I never once had anything resurface. I used to tell people to do this all the time, they said I was crazy 😂

[Mark Masterson @mastermark]

Thread 👇 And: agreed

[Andrew Muir Wood @muirwd]

Just heard the pre-release (out Tues) edit of @sabiosense’s @SimonThorpe100 & Matt Dyer’s #theCXXChat podcast and it’s sounding good. We chatted about the design techniques that helped us launch & scale @MealsForTheNHS so quickly & what I’ve learned from my inspiring teammates.

[Mark Masterson @mastermark]

Oliver Wilde could not have put it better.

[Melissa Perri @lissijean]

This. I always tell leaders if they want to transform, they need to go both top down and bottom up. The ones who only want to do bottoms up bc “leaders too busy” or “don’t need help” see tons of churn when all their people are trained and realize they can’t do their jobs there.

[Mark Masterson @mastermark]

https://t.co/Ba8GBCiNC9

[Kate Gray @grisgraygrau]

Sorry for not seeing this earlier:

Child: the Scarlett letter
Now: long walk to freedom
Next: a tree grows in Brooklyn

Nominate @kate_bohn