Grace Phang (she/her)

Professor @nyit, Lead User Researcher @medidata, creative @theFabHatters, Burmese🇲🇲, Dartmouth + Bentley educated

[Grace Phang (she/her) @grrrfang]

Yesterday for UXR class I moderated my ~first panel~ with 5 star UX research panelists including @albanvillamil, @Astridpie, @JulietteSeive, Yingchan Zhang, and Shannon Call.

We discussed backgrounds, skills, networking, and changes after-COVID.
~ A thread of takeaways~
(1/9)

[Grace Phang (she/her) @grrrfang]

@respondent_io Frustrating experience renewing an annual plan. I’ve tried 5 credit cards, our account is blocked, and your CS has no idea what is happening. Your procurement team doesn’t reply to submitting an invoice either, or offer an extension. We need to do this by today.

[Grace Phang (she/her) @grrrfang]

The metro trains all ran on schedule today here in LA. 🥹 🚆

[Grace Phang (she/her) @grrrfang]

Very excited to attend the @qrca conference for the first time. First talk I’m attending is on Gen A to Z research by Alexia Raven and Giselle Bowie.

[Grace Phang (she/her) @grrrfang]

Flew from San Francisco straight to #dragcon Rupaul @fisherprice are so cute!

[Grace Phang (she/her) @grrrfang]

@bobthomas Thank you Bob!

[Grace Phang (she/her) @grrrfang]

My company @crunchbase is hiring Senior User Researchers. I can’t say enough about the culture and the major impact you have as a researcher. DM me if you are looking or know of anyone who might be a good fit!

[Grace Phang (she/her) @grrrfang]

@tearaxie @julianne_burke @Astridpie @jina @graceleaf_ @AnnaJMcDougall @_fionayeung @agracefulgrin @amykleinerman Thanks Araxie! 💙

[Grace Phang (she/her) @grrrfang]

Wordle 242 2/6

🟩⬛🟨⬛⬛
🟩🟩🟩🟩🟩 I’m ok at this

[Grace Phang (she/her) @grrrfang]

I am exiting their practice due to medical neglect where they mixed me up with another patient (who canceled my treatment without my consent), which delayed my jaw surgery. They deny this but I have proof. They also sent my emails to the wrong email address for 3 months.

[Grace Phang (she/her) @grrrfang]

@AGRobBonta Alpan Orthodontics is upset I reported their mistakes to HIPAA and the BBB and is retaliating by sending me to collections while refusing to accept payment or fully itemize the bill and fees. They refuse to tell me what collection agency they billed and when.

[Grace Phang (she/her) @grrrfang]

But they said that they can make the whole situation go away if I sign a lifetime non-disparagement exit contract and remove my truthful online reviews. They will only discuss this over the phone.

[Grace Phang (she/her) @grrrfang]

@GettyMuseum can you please clean up the spiderweb on the eye & nose of the “Bust of an African Woman”?

[Grace Phang (she/her) @grrrfang]

Mike conducted research on research to make these one-pagers better. 🔥 🔥🔥

Plus, I’ve used his template and can attest that it works!

[Grace Phang (she/her) @grrrfang]

One of my favorite talks today at #UXPABOS21 was @ryaninteractive’s talk on One Page research reports. It’s critical to make reports simple & easy to comprehend especially for busy stakeholders.

[bobthomas @bobthomas]

We have 15 sponsors and over 760 attendees at our annual - and second virtual - UXPA Boston Conference. A big shout out to our attendees, sponsors, volunteers, mentors, lunchtime table topic leaders, conference submission reviewers, and UXPA Boston Board! @uxpaboston #uxpabos21

[Grace Phang (she/her) @grrrfang]

4. Establish rapport, emotional safety (e.g. bonding through drawing activities)
5. Facilitate equity of input (anonymous contributions, expectations for all to partake, split things up)
6. Documentation (make it visual, mix reference material, enable asynchronous input)

[Grace Phang (she/her) @grrrfang]

Listening to a great talk on remote collaborative workshops from Michael Hawley! #uxpabos21
1.Facilitation skills (hardest part is reading the room)
2. Support multiple levels of engagement (breaks, participation, etc)
3. Diversify cognitive approaches (mix digital, physical)

[Grace Phang (she/her) @grrrfang]

@KatieLangerman Wow great views!

[Grace Phang (she/her) @grrrfang]

@chelscore The Zuppa Toscana soup (at Olive Garden) is my favorite! I also like the Cheddar Bay biscuits at Red Lobster. I’ve tried making both at home and it turns out good but not the same.