Product people–do you know the difference between a customer journey and an experience map? They're very different. In my latest post, I solve the confusion. I’d love your comments.
https://t.co/aScdGCBAFF
New things to come in 2020, starting with a post about 8 universal stages of the customer journey: https://t.co/WIXb52dsXZ
#CustomerExperience#customerjourney
@survivorcbs@JeffProbst Survivor jumped the shark tonight. Thanks for highlighting [again] moral depravity when money’s on the table. It’s a game-when convenient. It’s a social platform-when convenient. Don’t pretend to care. You really don’t. Care knows when to draw lines. Done. Line.
To say “so-so” in #Chinese, you say 馬馬虎虎/马马虎虎. The first two words mean horse and the second two words mean tiger. So, “horse horse tiger tiger” means “so-so.” https://t.co/RDacGQMyyG #SaturdayThoughts#Language#Culture
‘Tis the season when children around the world are delightfully practicing for their Christmas performances and season’s pageantry. And then there’s my kids, singing something else. Thanks @GregWarren