Guy Shepherd

Husband, daddy, world traveller, marathon runner, musician, composer, old nottinghamian, insurance tech geek. not always at the same time.

[Guy Shepherd @guysheps]

@broversary @katiekillick_ @British_Airways Inbound flight currently showing 40 mins delay, but it’s a different plane. AFAIK yesterdays plane is still on tarmac at Malta.

[Guy Shepherd @guysheps]

@British_Airways Your service today on BA2645 is diabolical. This is the same plane G-EUXD which caused a 3hr technical delay last week and now the same issue has happened again after an immigration issue. Communication almost non existent from crew. Not good enough.

[Guy Shepherd @guysheps]

@broversary @katiekillick_ @British_Airways It’s the aircraft number you’re interested in. Todays BA2645 operated by aircraft 9H-MLZ (A320). Failed plane from yesterday and last Monday is G-EUXD (A321). Hope that helps.

[Guy Shepherd @guysheps]

@katiekillick_ @British_Airways @broversary @katiekillick_ Have you heard from BA yet? Other families in our hotel are still waiting to hear from BA rather than taking matters into their own hands. They don’t appear to have BA app either, so are relying on phone / emails.

[Guy Shepherd @guysheps]

@broversary @katiekillick_ @British_Airways Hopefully that’s being scrapped at Malta. Clear not fit to fly after failing yesterday for the same problem we had on way out to Malta last week, which caused another 4 hour delay.

[Guy Shepherd @guysheps]

@broversary @katiekillick_ @British_Airways Looks like inbound flight already scheduled to be 40 mins late. At least it’s a different aircraft than the one that broke yesterday and last Monday.

[Guy Shepherd @guysheps]

@katiekillick_ @British_Airways @broversary @SimonCalder please observe the latest chaos caused by nil comms from @British_Airways. Clearly company policy to leave customers stranded and fend for themselves.

[Guy Shepherd @guysheps]

@katiekillick_ @British_Airways Needless to say absolutely no communication from BA despite what we were told at airport

[Guy Shepherd @guysheps]

@katiekillick_ @British_Airways We took matters into our own hands and returned to our original hotel. Plane is still broken today. You need to contact BA yourself who will attempt to rebook onto another flight but very few options. Call 02087074492 and they should help. We are on flight tomorrow.

[Guy Shepherd @guysheps]

@British_Airways @SimonCalder

[Guy Shepherd @guysheps]

⁦@British_Airways⁩ trying to be funny now? @simoncalder #ba2645fiasco

[Guy Shepherd @guysheps]

@British_Airways In 30 years of air travel with BA this has been the most abysmal experience. Technical issues and immigration issues I can accept. Complete lack of information from the outset I cannot. The utter contempt from the crew who were seen swanning off to their hotel was the last straw.

[Guy Shepherd @guysheps]

@British_Airways In 30 years of air travel with BA this has been the most abysmal experience. Technical issues and immigration issues I can accept. Complete lack of information from the outset I cannot. The utter contempt from the crew who were seen swanning off to their hotel was the last straw.

[Guy Shepherd @guysheps]

@British_Airways Your own page doesn’t show the flight as cancelled.

[Guy Shepherd @guysheps]

@British_Airways So the flight is cancelled but I heard this from the security staff and now my wife and I have had to tell the rest of the passengers this info. @SimonCalder

[Guy Shepherd @guysheps]

@British_Airways @SimonCalder #ba2645fiasco

[Guy Shepherd @guysheps]

@British_Airways There is literally nobody here to ask / speak to. I am a loyal BA customer / exec member and this is the worst customer service I have had in 30 years. I understand technical issues happen but the lack of information from the start is u acceptable.

[Guy Shepherd @guysheps]

@British_Airways @simoncalder What do you suggest we do? Stranded in Malta with no information from @British_Airways for more than an hour. Crew will exceed their working hours in less time than it takes to fly back. #BA2645Fiasco

[Guy Shepherd @guysheps]

@British_Airways We have finally been deplaned but ground staff don’t seem to know why! There are now people demanding for their luggage to rebook on alternative carriers. I just want information. Complaints are for another day. Information is needed now. Sort it out.

[Guy Shepherd @guysheps]

@British_Airways And now a bag of Haribo and tonic water masquerading as a snack for a diabetic. This cannot get any worse.

[Guy Shepherd @guysheps]

@British_Airways There are numerous customers on this plane who had the same experience last week. A number no longer wish to fly on this equipment since it’s clearly not fit to fly. Comms still an absolute joke. Time to deplane and look after your customers.