Hotan Z

Customer Success | Blockchain | Crypto | Digital Assets

[PJ Milani | Visual Teacher💡 @milanicreative]

The year is not over yet.
Let's get after it. 💪

[Hotan Z @h0tanz]

Certified Blockchain Expert™

https://t.co/D1CYwq27Dp

#Blockchain #Crypto #BlockchainTechnology #Certification

[Hotan Z @h0tanz]

Check out my interview with Customer Success Middle East! 🚀📈

#CustomerSuccess #SAAS

https://t.co/DT8mdCQndm

[Hotan Z @h0tanz]

Relying solely on net retention can be misleading, as it can be influenced by a small number of customers with rapid organic growth.

Furthermore, aligning incentives for your teams to impact both metrics is essential. 📈

[Hotan Z @h0tanz]

NRR vs. GRR: a 🧵

SaaS companies often emphasize the importance of net revenue retention, and rightly so! Achieving a 125% net retention rate implies the ability to sustain growth even without acquiring new customers. 💰

#CSM #Strategy #Startups #Revenue #Business #Management

[Hotan Z @h0tanz]

There's an additional layer of complexity in these numbers: 43% of the gross churn can be attributed to contraction, indicating potential issues with pricing or specific product lines.

It's imperative always to evaluate net and gross rates together.

[Hotan Z @h0tanz]

🚨 You will always need strategic, commercially savvy, and relationship-oriented Customer Success Managers! 🤝💰📈

Let's go back to 2003 and work our way up to 2023 and AI! 🤖

A🧵:

#CSM #AI #Data #MachineLearning #CX #CRM #B2B #SaaS

[Hotan Z @h0tanz]

If you like Customer Success, SaaS, and Business content, make sure you're following @HotanZadeh 📈

[Hotan Z @h0tanz]

🚨 You will always need strategic, commercially savvy, and relationship-oriented Customer Success Managers! 🤝💰📈

Let's go back to 2003 and work our way up to 2023 and AI! 🤖

A🧵:

#CSM #AI #Data #MachineLearning #CX #CRM #B2B #SaaS

[Hotan Z @h0tanz]

Thank you Daphne Costa Lopes for the inspiration.

[Hotan Z @h0tanz]

There is a whole world where great CSMs can become consultants and own their time. They can monetise their skills and not depend on any company to make money. No pay ceiling, no promotion cycles, no kissing up to a manager…. The CS Solopreneur!
#CSM #Entrepreneur #MondayMood