haileycoose

[haileycoose @haileycoose]

@Chain__Reaction You've now scammed me into paying twice while only receiving my order once, and are refusing to do anything about it. Folks... please steer clear of this company. They've been extremely shady and tricked me into paying for an item twice because of their mistake.

[haileycoose @haileycoose]

@AerLingus @mxh64 I've waited as long as 6 hours... only to have the rep mysteriously disconnect as soon as the call begins. There basically isn't a way to reliably contact someone. Such a scam. I'd suggest contacting your local regulatory system (i.e. DOT) if you're not able to get in touch.

[haileycoose @haileycoose]

@AerLingus @Mary845043175 If you're coming through the US, you could try filing with DOT. I'm running into a similar issue - they double-charged me for a booking and now won't respond to me to resolve it, pocking the second fare. They *have* to respond to DOT, may be worth a shot! https://t.co/zJkEl9294r

[haileycoose @haileycoose]

@AerLingus @HaroldOlufemi If you're coming through the US, you could try filing with DOT. I'm running into a similar issue - they double-charged me for a booking and now won't respond to me to resolve it, pocking the second fare. They *have* to respond to DOT, may be worth a shot! https://t.co/zJkEl9294r

[haileycoose @haileycoose]

@AerLingus @chrisapeterson If you're coming through the US, you could try filing with DOT. I'm running into a similar issue - they double-charged me for a booking and now won't respond to me to resolve it, pocking the second fare. They *have* to respond to DOT, may be worth a shot! https://t.co/zJkEl9294r

[haileycoose @haileycoose]

@cat_henson @AerLingus If you're coming into/out of the US, you could try filing with DOT. I'm running into a similar issue - they double-charged me for a booking and now won't respond to me to resolve it, pocking the second fare. They *have* to respond to DOT - worth a shot! https://t.co/zJkEl9294r

[haileycoose @haileycoose]

@AerLingus It's now day 14 of having one of your agents tell me my refund has been processed, only to have another say the case is still open, and I'll hear from someone "today" ...only to then be ignored for days. What is going on? When can I expect to hear from someone?

[haileycoose @haileycoose]

@AerLingus Still no response, team. What's going on?

[haileycoose @haileycoose]

@AerLingus @AerLingus now that I finally got someone on the phone, they assured me my refund was processed yesterday and I would be receiving it in 5-10 business days. But now your social media team says that's incorrect, and the case is still open... 12 days later. What is going on here???

[haileycoose @haileycoose]

@AerLingus I've been on hold for over 4.5 hours with no answer. How am I supposed to get in touch with anyone regarding the refund you've been telling me for 12 days would be "no problem" for the double charge you charged me in error? I need to speak to someone.

[haileycoose @haileycoose]

@AerLingus Still no word from anyone. It's now day 8 of "you should receive a call shortly" to correct an error by your team member that caused me to be double charged for my flight. This is completely unacceptable. When today should I be receiving this call? It's now 9:30pm est.

[haileycoose @haileycoose]

@AerLingus Great for folks moving forward. I wouldn't wish the nightmare of getting stranded at my layover destination for over a week and then double-charged to finally fly home because of an error made by your team (or the countless hours I've spent trying to correct the error) on anyone.

[haileycoose @haileycoose]

@AerLingus Great! Hoping I'm finally able to actually speak to someone and get this corrected.

[haileycoose @haileycoose]

@AerLingus I've now spent two different sets of "You'll receive a call within 72 hours" with no response, and now I've been told my your res team, THE ONLY TEAM taking calls right now, that they can't actually guarantee a call back. You guys have stolen $750 and are ghosting me? criminal.

[haileycoose @haileycoose]

@AerLingus Remember how you guys stranded me at my layover destination for a full week and assured me "don't worry, you'll be able to reschedule your booking no problem," and then advised me "just rebook, and we'll refund you, no problem." You've held my money hostage over a week