Alex Smith

Twitter, I am on you.

[Alex Smith @hamletsix]

@summers_llm @CoachGilly6 Iooorrrr lol

[Alex Smith @hamletsix]

@SW_Help @HMintern If only there was some way, some technology, that could swap information between offices... until then I guess we'll have to wait.

[Alex Smith @hamletsix]

@theflamey You look so young

[Alex Smith @hamletsix]

@JDu1986 @GloverDent @SW_Help At a guess 14 March was well before most people submitted refunds so should be high up the list but they've processed 5000 and he's still not received it. Doesn't make sense.

[Alex Smith @hamletsix]

@SW_Help @kate_beach1 For clarification, you're saying the infomation in the video does not apply to anyone who did a face-to-face refund at a station?

[Alex Smith @hamletsix]

@SW_Help This was an acceptable response in March... not in May. You have provided zero information about the status of refunds in five weeks. How is this acceptable.

[Alex Smith @hamletsix]

@SW_Help @AshValeCommuter @j230981 @swtrains_watch @alexjoakes @EdwardJDavey @grantshapps How does every other train company manage to do it?

[Alex Smith @hamletsix]

@SW_Help @Ajanistry Ok thanks

[Alex Smith @hamletsix]

@SW_Help @Ajanistry Can’t you just ask someone?

[Alex Smith @hamletsix]

@SW_Help @Ajanistry Given you are processing refunds in order of application, why can’t you say what date you are currently processing? Your system is awfully opaque.

[Alex Smith @hamletsix]

@SW_Help @MatthewWillsone Any indication of which date you are currently processing?

[Alex Smith @hamletsix]

@SW_Help Ok will consider, thanks!

[Alex Smith @hamletsix]

@SW_Help Hi, as an annual season ticket holder who won’t be using it for a months, can I freeze the ticket?

[Alex Smith @hamletsix]

@SW_Help @thepfphysio Ok. The information provided by MA above is quite misleading at best.

[Alex Smith @hamletsix]

@SW_Help @thepfphysio Just to clarify, you cancelled the 0635 eww-wat 10 mins before departure due to the Epsom landslip that happened 3 weeks ago?

[Alex Smith @hamletsix]

@SW_Help Ok. Does that mean the 0735 is likely to be cancelled also?

[Alex Smith @hamletsix]

@SW_Help No 0635 EWW-WAT? Zero trains per hour?

[Alex Smith @hamletsix]

@SW_Help What is the cause?

[Alex Smith @hamletsix]

@SW_Help Thanks 🙏

[Alex Smith @hamletsix]

@SW_Help is there any news on EWW-WAT service next week? Will you be running 4 trains per hour in all eventualities?