Hey @astoundconnects I’m astounded at how terrible your customer service is. My Internet’s been out since 6pm & I was on hold for more than 30 min w customer service to tell me nothing. No reason why, no idea when it’ll be back up. You can at least list outages on your website.
Hey @astoundconnects I’m astounded at how terrible your customer service is. My Internet’s been out since 6pm & I was on hold for more than 30 min w customer service to tell me nothing. No reason why, no idea when it’ll be back up. You can at least list outages on your website.
@astoundconnects@blackst8ofmind I don’t understand why you won’t share information publicly. I am in DC. Why is the internet out and when will it be restored?
@astoundconnects Yes, I’d still like answers to my questions:
1. Why was there an outage last night?
2. Why did your IVR keep hanging up on me when I tried to speak to a human?
@astoundconnects Tried calling and got stuck in your IVR. Couldn’t speak to an agent and y’all signed off. How am I supposed to get answers to my questions?
Oh look @CMLewisGeorgeW4! The 6900 block of 8th St NW is freshly repaved and @DDOTDC forgot the markings for the speed bumps in the #bikedc lane *again.* several other contraflows in Ward 1 & 3 have proper markings. Why can’t they spare a little paint for Ward 4?
Just dropping in to say how much I love it when @astoundconnects increases my bill by 33% month because I’m a “loyal customer” and puts me on hold for 20 minutes to talk to a supervisor.
Who do y’all use for internet?
@J1mLew1s @CMLewisGeorgeW4@DDOTDC Thanks! I’m looking forward to the day when I have a visual reminder that there is a bump there and don’t have to rely on muscle memory.
Oh look @CMLewisGeorgeW4! The 6900 block of 8th St NW is freshly repaved and @DDOTDC forgot the markings for the speed bumps in the #bikedc lane *again.* several other contraflows in Ward 1 & 3 have proper markings. Why can’t they spare a little paint for Ward 4?
What a joke. The only thing that’s changed on 8th St is the weather. Anybody want to paint some markings on these? @DDOTDC obviously isn’t going to to it.
Love it when @DDOTDC leaves a job unfinished that puts kiddos at risk. Please paint these missing crosswalks in front of a nursery school/daycare at 9th & Taylor NW. @CMLewisGeorgeW4
Update: I’m back on hold because apparently I need to make several calls to Amtrak to get a receipt that should have been emailed to me in the first place.