@motorcycleyogi@VoiceRajivBajaj@OfficialTriumph@UKTriumph@UKTriumph@_bajaj_auto_ltd@autocarindiamag@bikeindia@IndiaTriumph@bub_triumph My #tiger900 Rally pro is being put through 2 major cylinder-head/valve interventions within ~24,500 km. 1st in only 1 year of ownership & The 2nd #repeatfailure only ~6,520 km after the previous #majorrepair. Now in 128th day in the workshop due to lack of professional clarity. 9 months of total downtime in 4 years of #ownership. even after days of #correspondence No #diagnostics shared, no rationale, only erosion of #customertrust & value and a generic #email with no specifics. Please #helpme with this #case . I hope as a passionate #Indianrider I deserve that understanding & #customerexperience .
@Myname_is_sky@IgwebuikeReal Lol, for you ignorance is bliss. Its not always population, but activity. And what is that black stuff on the ice may ask you ?
You don't even reach back to the distressed customer. Have been trying to call customer support and just getting the response that the team will call back in 4 hours and it has been 5 days, seems time passes slowly @triumph.
Seems filing a case is the only option.
#consumercourt
Hey @UKTriumph@IndiaTriumph
You only care about the money you get from the customer when they buy the bike and then the customer can simply just fuck off.
I have had an issue with my triumph dealership and I have not recieved any support from you.
@UKTriumph@OfficialTriumph Do you agree to this Email? Does this email justify the response, had it been one of your #ukriders , #europeanriders . Why such low standards for riders and customers in India even after paying a premium price??
@UKTriumph@OfficialTriumph Do you agree to this Email? Does this email justify the response, had it been one of your #ukriders , #europeanriders . Why such low standards for riders and customers in India even after paying a premium price??
@OfficialTriumph I have been a loyal and patient customer for past 4 years. I have followed all standard practices to maintain my bike and defending the brand and its products. Not in my wildest dreams did I imagine that as an #Indianrider I would be subjected to such experience.
@motorcycleyogi Sir, I have been coordinating with your team. But my case has just been manipulated and misconstrued even after multiple correspondence. Please help me with this case.
@UKTriumph@OfficialTriumph I have not been shared any CaseID for the discussion or coordination that @IndiaTriumph has had with you. And also could you please confirm that the mail echoes your stand on this case.