Hani Hamade

Silent Observer

[Hani Hamade @Hani100]

@CBDUAE My attempts to reach out to the bank to defer the loan for this month didn’t stop yet. The bank will get their money back with interest. Up till now, all my requests to defer has been declined. Everybody is affected during this difficult time. A gesture from the bank would help

[Hani Hamade @Hani100]

@CBDUAE Although I am forced to transfer my salary to your bank, I don’t miss any opportunity to tell everybody I know how you treat your customers. Google what Anjali Negi says about karma.

[Hani Hamade @Hani100]

@CBDUAE 1- What holiday? You have been debiting my account during the quarantine months!
2- An agent called me last night (9:46 pm) while he was busy typing stuff on his keyboard to inform me that “unfortunately your application to defer loan payment for this month has been declined”

[Hani Hamade @Hani100]

Buzzfeed reporter had a Skype call with Faysal 😁👌
https://t.co/NWatSLvNT6 via @hayesbrown

[Hani Hamade @Hani100]

@HaroonShahid94 @souq Hello
I guess you will wait even longer periods as they don’t respond easily. I’m waiting for a refund (for ten days) and I have sent them around 8 emails and called them around 9 times and complained to https://t.co/cP51FFbOhF
Their number [phone]

[Hani Hamade @Hani100]

@sana2885 @souq Kindly notice that they copy pasted the reply they gave you exactly as they did to a customer around the same time. I am going through a bad experience with them for the last 10 days. They have not processed my order and charged my more than AED 1700

[Hani Hamade @Hani100]

Your best bet is to raise a complaint with @dubaiconsumers through app or website. Even after that, may the force be with you.

[Hani Hamade @Hani100]

.@souq .@dubaiconsumers
How to order safely from souq:
1. Pay by cash only
2. Don’t receive the shipment unless you open and check the package 📦
3. If they don’t deliver on time, cancel the order
4. Check for alternatives( treat alternatives similarly)

[Hani Hamade @Hani100]

@Satya2710 @souq Have they assisted you?
Also I’m currently going a bad experience! They haven’t refunded my 500$ worth unprocessed order despite numerous calls and emails!

[Hani Hamade @Hani100]

@sharnaz4u @mytipsntricks Also I’m currently going through a bad experience with them.They haven’t refunded my 500$ worth unprocessed order despite numerous calls and emails!

[Hani Hamade @Hani100]

@ayushrbansal @souq @amazon Also I’m currently going the same experience! They haven’t refunded my 500$ worth unprocessed order despite numerous calls and emails!

[Hani Hamade @Hani100]

@fkosimov @souq @JeffBezos Hello , so it took you one month to get an item. My question is , did they keep their promise and deliver the item in two days after one month?
I’m asking because they haven’t refunded my money for the last 10 days

[Hani Hamade @Hani100]

@nahla27254927 Have they replied ? They did the same here!

[Hani Hamade @Hani100]

@SapnaR_0788 @souq Have they replied yet? They did the same here!

[Hani Hamade @Hani100]

@d_elite93 @souq @AmazonHelp @JeffBezos Have they replied ? They did the same here!

[Hani Hamade @Hani100]

Numerous calls were made. Many emails were sent to them. Many hours were spent during the last ten days explaining and providing bank statements, documents and screenshots. The only answer for the whole period was the repetitive ‘we will get back to you in 48 hours’

[Hani Hamade @Hani100]

@dutweets Let's assume we have 200 000 postpaid clients : we'd get 20 million dhs per month 😄...not bad , right ?

[Hani Hamade @Hani100]

@dutweets We say we are so sorry 😐