Fiona Hanks

A prolific and passionate traveller, currently living and working Saudi Arabia.

[Fiona Hanks @HanksFiona]

@indiecampers ... such an unprofessional company. Made booking, paid 50% deposit. Three months later, they emailed to say system error, and you need to pay 70% more for your booking. There is no way to do business .

[Fiona Hanks @HanksFiona]

@Edexcel_Geog please could you let us know if the exam requirements have changed for IGCSE and IAL in the summer 21 exam series

[Fiona Hanks @HanksFiona]

@Saudi_Airlines ... big shout out to Saudia Dubai station who have been so helpful to us trying to get home from Dubai ... thanks to all of you

[Fiona Hanks @HanksFiona]

@lufthansa Ok thanks. If we wanted to rebook for Aug 2021 but these flight weren't yet scheduled, what would happen in this instance? I looked at T&Cs but not max rebooting time is mentioned.

[Fiona Hanks @HanksFiona]

@lufthansa query ... if I book a flight now for June (return Aug) but decide not to travel and cancel my flight, do I get a voucher valid until end of 2021? Thanks

[Fiona Hanks @HanksFiona]

@lufthansa But if we can get an earlier flight out of Riyadh we would want to cancel this flight and rebook it for Aug 2021.

[Fiona Hanks @HanksFiona]

@bookingcom ... so unhelpful and unprofessional. Hotel has agreed to a refund, https://t.co/kbpM0sRd4A will not help even though they are still holding all the money. Only T&T company not trying to help people in these 'unprecedented times" ... never again https://t.co/igpc26wu8q

[Fiona Hanks @HanksFiona]

@BISR_SixthForm @BISR_REACH 👍🏻

[Susan Walker @salckd]

⚡️N E W S F L A S H ⚡️
This evening Scene2 is unveiling it's new logo @FMBEAwards 🙌
The new website will follow soon but in the meantime here's our brand new showreel edited by the creative studio @PrettyGreen 😘

[Fiona Hanks @HanksFiona]

@British_Airways I can live in hope ... and when can I expect the compensation that your agent at LHR wouldn't give me because he was "too busy"? This is also BA's obligation ...

[Fiona Hanks @HanksFiona]

@British_Airways ... according to the British CAA "If you are downgraded, your airline must reimburse you within 7 days. The amount you receive is calculated as a percentage of what you paid for your ticket, and depends on the length of your flight".17 days now BA, no refund ..

[Fiona Hanks @HanksFiona]

@British_Airways I have now just received a booking cancellation from BA for this downgraded flight ... Please explain ... you cannot cancel a booking on a trip I have already flown with no further information.

[Fiona Hanks @HanksFiona]

@British_Airways Yes! I received a case reference on 24th August (17 days ago ... a LOT longer than the legal 7) ... no further response despite sending a number of emails and all info through ... completely unacceptable customer service.

[Fiona Hanks @HanksFiona]

@British_Airways Yes, ticket bought through your website https://t.co/7f6YYp6dyO I have also not received compensation which I was promised at LHR on check in (in addition to the refund) . getting rather disillusioned by BA now ...

[Fiona Hanks @HanksFiona]

@davidb59 @British_Airways I took a photo of his name badge ....

[Fiona Hanks @HanksFiona]

16 days and still waiting for someone in Customer Service to get back to me with compensation and a refund @British_Airways #terriblecustomerservice #shouldnttakethislongforaresponse

[British Airways @British_Airways]

@HanksFiona All cases are picked up and dealt with in order of date received, Fiona. The team do have a slight backlog at the moment, this is due to recent disruption. Please be assured a member of the team will be in touch as soon as possible. ^Lisa

[Fiona Hanks @HanksFiona]

@davidb59 @British_Airways Every single BA person at LHR promised me that a manager would be at the gate with compensation and details of how to get a refund for being downgraded .... no-one was at the gate, when a manager eventually came he didn't bring compensation and was rude and threatening.

[Fiona Hanks @HanksFiona]

@British_Airways flew on your 99th birthday .... we're you handing out gifts? No, downgrades. Sixteen days later ... no reply from Customer Services ... no compensation .. no refund ... no apology for highly unprofessional & mildly threatening ground staff #neverflyBA

[Fiona Hanks @HanksFiona]

More: "The loathing goes deep! I don’t think they quite understand the depth of rage they create when they avoid responsibility for their failures. It’s been 3 years but nothing will be forgiven til I start hearing amazing things about their customer service." @British_Airways

[Fiona Hanks @HanksFiona]

@British_Airways more negative comments from Facebook friends: "Totally agree.They have fallen so far & absolutely don't care about customer service.Terrible company & cramped cabins.God help you if flights get delayed or you need to complain. You won't get anywhere. I hate them"