Hannah Copues

[Hannah Copues @hannahcopues]

@GroheUK please point me to where I can find your written complaints procedure. Have requested this many times and yet to have a call back or a copy sent to me. I do not wish to call your customer service department as I speak to the same 3 people who do not help.

[Hannah Copues @hannahcopues]

@edfenergy how are you able to change the time for an appointment. Have it in writing booked 29/8/25 12pm-2pm. Have just received an email (28/8/25 @ 3:30pm) saying engineer will be with me 8am-12pm. This is not acceptable as I made Thai appointment on 10th July & have planned

[Hannah Copues @hannahcopues]

@sainsburys had my delivery this morning. Shiitake mushrooms are mouldy & jersey milk is open. How do I get a refund, the only form says my order number doesn’t allow refunds.

[Hannah Copues @hannahcopues]

I called at 3:30pm & was told the appointment was still going ahead. I was also informed that if the engineer doesn’t arrive and it’s after 4pm to call back but your lines close at 4pm and so that was unhelpful information

[Hannah Copues @hannahcopues]

@edfenergy I have an engineer booked 12pm - 4pm to change a meter today, informing they will call 30 mins before arrival. It’s now 4:20pm & no call.The appointment line closed at 4pm and I’ve travelled 2 hours to get to the property today to allow access. Where is the engineer?

[Hannah Copues @hannahcopues]

@AldiUK just got my specially selected Aberdeen burgers out to cook for dinner (used by date 15/3/2025) & they are covered in mould. Today is 12/3/2025

[Hannah Copues @hannahcopues]

@BarclaysUKHelp I cannot get into my Barclaycard cashback rewards account. My password won’t work, when I reset it and go via the link emailed to me it says issue resetting via email link

[Hannah Copues @hannahcopues]

@HelpAtGeorge I have a clothes steamer I purchased online on 16/4/2023 and have used twice. At the weekend I went to use it and it no longer functions. There is power but no steam comes out. How do we resolve this please?

[Hannah Copues @hannahcopues]

@Georgeatasda I have a clothes steamer I purchased online on 16/4/2023 and have used twice. At the weekend I went to use it and it no longer functions. There is power but no steam comes out. How do we resolve this please?

[Hannah Copues @hannahcopues]

@Georgeatasda I have just collected my click & collect and an item is missing. Please can I arrange a refund for the missing item?

[Hannah Copues @hannahcopues]

@RichardWGordon @AvivaUK @MartinSLewis My @AvivaUK car insurance renewal has gone up by 66% from last year. No claims, 7 years no claims discount & no changes. Surely they will not have any existing customers left at this rate

[Hannah Copues @hannahcopues]

@RingGo_parking been trying to pay by app for ages, just crashes & then when I try to send an enquiry via the website after typing all the details, press send & then it states there has been an error. assuming the systems are down & we cannot be penalised for not paying

[Hannah Copues @hannahcopues]

@CrimeLdn @Ig1Ig3 Once again, a dog owner with lack of experience in a breed they want to own, no time and effort to train their dogs or pay someone with the https://t.co/7wPFpv1PVy will be everything & everyone else that suffers but not the irresponsible owner! Idiot!

[Hannah Copues @hannahcopues]

@itvnews can you tell me whilst reporting this evening on TV & on your website about dog attacks by the breed American XL bully you are using the face of a Staffordshire bull terrier? Perhaps get to know the breeds you’re reporting on & use the correct picture!

[Hannah Copues @hannahcopues]

@HelpAtGeorge ordered & collected a new duvet cover set (new Stacey Solomon one) for my spare room. Collected it on 23/9/23 & used it for the first time when a friend stayed last night. the cover has ripped - see photos don’t expect this from one single use

[Hannah Copues @hannahcopues]

@Georgeatasda ordered & collected a new duvet cover set (new Stacey Solomon one) for my spare room. Collected it on 23/9/23 & used it for the first time when a friend stayed last night. the cover has ripped - see photos don’t expect this from one single use

[Hannah Copues @hannahcopues]

@BandQ I am trying to purchase a product online. It shows £80 but when I add to my basket it goes to £100 see screen shots

[Hannah Copues @hannahcopues]

I also cannot set up an account online as it says the address is already registered

[Hannah Copues @hannahcopues]

@OctopusEnergy I have moved into a property where you currently supply the gas and electric.I would like to change into my name and give meter readings but cannot get through via phone(says you are too busy to take calls) & no response to my email. Pls help

[Hannah Copues @hannahcopues]

@virginmedia very naughty.was looking at deals & added broadband only to my basket for later.Get an email saying checkout now for £50 credit,click go to my basket & stream had been added which I never wanted or ever added(have sky).Gd job I read everything. Keep eyes peeled ppl