Hannah Cooper

Hannah or Coops - currently navigating life

[Hannah Cooper @hannahfaycooper]

@Ryanair can someone get in touch with me about my flights that were cancelled in May and I’m still awaiting a refund?? DMs gone unanswered for over a week. #poorcustomerservice

[Hannah Cooper @hannahfaycooper]

@DavidLloydUK @dr_kazza I have emails from July still awaiting response. The last time we spoke to them in the club she was more interested in telling us how as a single mother she was paying for her children to go and they couldn’t get on blaze either rather than addressing or solving our problems

[Hannah Cooper @hannahfaycooper]

@Brocky4 @DavidLloydUK No, our home club is Leeds but looking at the recent tweets it seems that despite charging everyone plenty of money they still have the majority of their staff furloughed and therefore limited capacity to respond to emails 🤷🏼‍♀️

[Hannah Cooper @hannahfaycooper]

@DavidLloydUK @Cronxgrl You’re still allowing new members to join though despite they’re being not enough capacity as it is??

[Hannah Cooper @hannahfaycooper]

@DavidLloydUK @dr_kazza Hi Karen. We’re having similar issues with David Lloyd Leeds. No responses to emails and all they say at reception is to send an email and someone will deal with our query?!?

[Hannah Cooper @hannahfaycooper]

@Brocky4 @DavidLloydUK I’m having the same problems - shocking customer service

[Hannah Cooper @hannahfaycooper]

@jdhillon78 @DavidLloydUK I’m having the same problems. Shocking customer service!!

[Hannah Cooper @hannahfaycooper]

We want to leave but have to pay £600 to get out as you have to give 3 months notice?
Atrocious customer service. Don’t reply to emails.
Please don’t join. They treat their members atrociously and we’ve been loyal members for years.

[Hannah Cooper @hannahfaycooper]

@DavidLloydUK Really struggling to see how I am currently getting value for money. We pay over £200 a month for our membership. We only really use the club for Blaze, Bootcamp and Boxing.

[Hannah Cooper @hannahfaycooper]

I went down to tell them and they’d lost the piece of paper with my name and phone number on (GDPR breach) so I could still be sat there now waiting to be called to use the pool.
As a gesture of goodwill you have offered me £20 off this months membership?!?!