Hannah Smith

[Hannah Smith @hannahsmith211]

Sounds on now, but there’s no clock or score at the top?! And you’ve got Earnshaw commentating … disappointing 🙄

[Hannah Smith @hannahsmith211]

@SkyHelpTeam why is there no sound on the sheff utd match on sky sports +? Every other channel’s fine…

[Hannah Smith @hannahsmith211]

@SkyHelpTeam why does my sky stream puck keep turning itself off when we’re watching it? Done it again today and it won’t come back on - just stuck on this page for ages

[Hannah Smith @hannahsmith211]

@ASOS_UK how do I sort this pro rata refund? I’ve clicked the link and your web chat bot is terrible and I can’t seem to get anywhere. I don’t want premier if I’m going to get charged for returns as your sizing is terrible and I never know if anything’s going to fit.

[Hannah Smith @hannahsmith211]

@SkyHelpTeam why is sky sports+ so crap? It freezes and then catches up by playing it back at quadruple speed … maybe stop bragging about it on every advert, it’s almost unwatchable 🙄

[Hannah Smith @hannahsmith211]

@SkyHelpTeam is there a reason I can’t click on items in the sky VIP section such as giveaways or exclusive events? Nothing happens when I click on them, but other items open such as mobile offers?

[Hannah Smith @hannahsmith211]

@RoyalMailHelp I sent a parcel on Fri 2nd Dec and the tracking says it’s still at the post office I sent it from … I know there’s strikes on but shouldn’t it have at least moved by now?

[Hannah Smith @hannahsmith211]

@Matalan my order arrived this morning and one item’s missing … will that be coming separately? Or has it been missed?

[Hannah Smith @hannahsmith211]

@OntheBeachUK how long until you contact me about my cancelled wizz air flights for Saturday please? Is my holiday cancelled? - could do with an update ASAP and your phone line just cuts me off every time 🙄🙄

[Hannah Smith @hannahsmith211]

@LNER paid for first class seats on the train to Edinburgh and we’ve barely seen any trollies with food/drink … waste of money!

[Hannah Smith @hannahsmith211]

@Hermesparcels can you help? My parcel says it’s being held due to damage … what happens now??

[Hannah Smith @hannahsmith211]

@HelpAtGeorge I returned two cushions last Wednesday to store and got this email - had nothing since and no refund in my account. Shouldn’t I have at least had confirmation of what I’ve returned/the amount and that it’s at least been processed?

[Hannah Smith @hannahsmith211]

@HelpAtGeorge I ordered a new dinner set, unpacked it all and just spotted that one of the plates has a hairline crack in it … 🤦🏼‍♀️ can I return it? I don’t want to repack it all if the store won’t accept the return …

[Hannah Smith @hannahsmith211]

@IKEAUK @IKEAUKSupport help! I’ve lost the special allen key for my nesttun bed - where can I get another? I’m not sure what size i need etc ...

[Hannah Smith @hannahsmith211]

Would you be able to cope with no phone for a week or more? #unacceptable

[Hannah Smith @hannahsmith211]

@CPWTweets you called my husband & switched him to Vodafone, promised no loss of service as sim would arrive next day. Now on day 3 of no new sim and O2 have cut him off ... just been told could be 2/3 more days before sim is delivered. How can that be the case? #missold

[Hannah Smith @hannahsmith211]

Just had an email saying I need to pay the remainder of the deposit ASAP either online or on the phone. I’m unable to do either, website says call up and phone says unable to process and hangs up, so someone needs to contact me ASAP to take my payment please!

[Hannah Smith @hannahsmith211]

@cottagescom booked yesterday & used remainder of my evoucher towards the deposit - didn’t ask for any further payment and said it was complete. I’ve tried to log on & see when balance is due & how much and it says call to pay. When I called it the said it can’t help me ... help!

[Hannah Smith @hannahsmith211]

@Homebase_uk Are you just ignoring customers now then? It’s okay advertising your store openings but might be a good idea to actually reply to customers and provide refunds where you aren’t able to deliver ... #ridiculous

[Hannah Smith @hannahsmith211]

@Homebase_help ordered some garden furniture which was due to be delivered 15/4 - delivery men sent it back as the parcel was so badly damaged - heard nothing from you since despite emailing. Can you please confirm whether you’re sending another out, or refunding the order?