Hanut Mathur

[Hanut Mathur @hanut_m]

@DeptJusticeIRL URGENT: Do IRP holders have an emergency contact for services? I lost my IRP card, and can’t seem to find any way to request a replacement. Pls advice!!

[Hanut Mathur @hanut_m]

@windscribe looks quite cool an option!

[Hanut Mathur @hanut_m]

@lonelyplanet just got this Epic Drives of the World and found a typo on Day 1. Quite a bummer looking at the great quality of the book otherwise!

[Hanut Mathur @hanut_m]

@UIDAI Just visited your ASK@STATE BANK OF INDIA NO 5,1ST CROSS STREET,KASTHURIBAI NAGAR,Adyar,TN-600020
For getting a copy of my aadhar as per FAQ 17.rep declined to help with no explanation after not answering and wasting 90minutes.pushed me after only asking them to read it.

[Hanut Mathur @hanut_m]

@JustEatIE what is wrong with your quality control? You’ve delivered food with a wire in it. Do you realise what could have gone wrong had I not spit it out?

[Hanut Mathur @hanut_m]

@AmazonHelp This was a amazon fulfilled order. That’s the link for it. https://t.co/wmFZKRSXyL

[Hanut Mathur @hanut_m]

@amazonIN @amazon Guys, can you please help with my 4 month old request? Your customer service does not respond, sellers don’t respond and I’m sitting with a 25k watch not working since week 2. My hair has gone gray going after this one order.

[Hanut Mathur @hanut_m]

@AmazonHelp The link routed me to the chat. I gave them the information. They said and I quote, “you can connect with sellers using that link and we suggest you try contacting them” and closed of the chat.

[Hanut Mathur @hanut_m]

@AmazonHelp They were not able to provide any help. They said to send a message and then closed the chat. Please assist. I demand a refund/replacement now.

[Hanut Mathur @hanut_m]

@AmazonHelp Dude. Please check the information before providing generic information in accordance without beloved company. I am not new to online shoppign or amazon. I have been checking that link for 2 weeks+ before reaching out to you.

[Hanut Mathur @hanut_m]

@AmazonHelp I am aware of how twitter works. You guys have forced me to now share my personal details on social media. To clarify to you, this the response when I reply to that mail you suggested. I can share the sent mail if you need more proof.

[Hanut Mathur @hanut_m]

@AmazonHelp I have uploaded all the necessary details. Please see to it that this gets resolved soon. It’s become a pain for me for 2+ months buying something from you guys. Maybe grocery shopping is the only trust I can have on the service.

[Hanut Mathur @hanut_m]

@amazonIN pls help rectify this order from june. I got a defective watch, samsung refused to service it, and now i have provided refusal letter to your team on 3 different occasions and no updates. Even chat doesn’t respond. Any explanations?

[Hanut Mathur @hanut_m]

@AmazonHelp I would like to get my problem resolved instead.

[Hanut Mathur @hanut_m]

@amazonIN you have sent a faulty samsung watch, which is not available for warranty in India, and now making my sis travel to different stores in a COVID hit country. Own up your fault and atleast provide better service if you’re cutting corners

[Hanut Mathur @hanut_m]

@AmazonHelp Hi Swapna! I have email confirmation from samsung on this. Can you help?

[Hanut Mathur @hanut_m]

@AmazonHelp Thanks for the automated response. It wasn’t helpful at all.

[Hanut Mathur @hanut_m]

@AmazonHelp Very easy sitting in the comfort of your home and saying that @AmazonHelp. What could be easier support than a person sending out canned responses for real people reaching out. Thanks anyway, I’m filing a complaint irrespective of what you do now. It’s atrocious behavior.

[Hanut Mathur @hanut_m]

@AmazonHelp What you dont understand is, in India, you can’t call up a brand and get such a letter. You have to go in person to 10 stores, explain to 15 people even before something happens. Making people do this in covid, is the scariest customer support ever.

[Hanut Mathur @hanut_m]

@AmazonHelp But even after that if you guys keep diverting me to samsung, who, by international law cant do anything,then I don’t have any options.Its a $300 watch,and 3 days past your return window the watch stops.Awesome effort @amazonIN @amazon ill now have to find an alternative to you.