Hard Skill Exchange

Your next customer may not be human.

[Julia Nimchinski @julianimchinski]

Your next customer may not be human.

On June 23–25, leading CXOs, AI builders, VCs, and analysts will explore what this means for GTM.

Free/virtual: https://t.co/Qs8EsJmtTC

@briansolis @chiefmartec @jonmiller @Carles_Reina @AmandaKahlow @nbogaty @medinism @leoboulton @douglandis @GainsightHQ @TTC_Sandler_PHL @Vivun_Inc @LeanData

[Hard Skill Exchange @hardskillx]

@ledergor (Chief Evangelist, @Gong_io) on persuasion and attention in the slopmaxxing era

[Hard Skill Exchange @hardskillx]

@kippbodnar (CMO, @HubSpot) on context as a flywheel

[Julia Nimchinski @julianimchinski]

Five years from now, what in the agentic OS will shift from radical to expected? @godardabel @G2dotcom

[Hard Skill Exchange @hardskillx]

When should AI SaaS pricing evolve beyond seats into usage or outcomes, and when shouldn’t it? @medinism @douglandis

[Hard Skill Exchange @hardskillx]

“When you build software that doesn’t actually do anything for me and instead just demands that I do things for it, it’s just silly now." – @eliast

[Hard Skill Exchange @hardskillx]

When an AI agent sends the wrong email from your account, who’s responsible?

The user?
The agent?
The platform?

@hTrapVader

[Hard Skill Exchange @hardskillx]

@chiefmartec on AI context engineering
(SaaS platforms’ next big opportunity)

[Hard Skill Exchange @hardskillx]

Udi Ledergor’s (@Gong_io ) letter-grade ranking of content

[Hard Skill Exchange @hardskillx]

“AI delivers internal productivity by default; revenue comes from iterating outputs, human-in-the-loop, until they match real buyer interactions.”

@MaxPGreenwald (CEO & Co-Founder, @warmlyai)

[Hard Skill Exchange @hardskillx]

@KadySrinivasan (CMO, @FreshworksInc) on agentic marketing OS:

“Automate the basics, centralize context into an AI brain, then orchestrate agents into continuous execution loops.”

[Hard Skill Exchange @hardskillx]

“If you would not trust a human to have carte blanche access to something, you should not trust an AI.”

– Pat Casey (CTO & EVP of DevOps, @ServiceNow)

[Hard Skill Exchange @hardskillx]

“5x output per seller, AI handles the transactional, and only high-leverage reps remain.”

@saheelaggarwal (Co-Founder & CEO, @goRattle) at the Agentic OS Summit with @smarrs88 (CSO, Sandler)

[Hard Skill Exchange @hardskillx]

@miro Full recording: https://t.co/vclNdoWUZu

[Hard Skill Exchange @hardskillx]

🏰 Harry Castle (AI Transformation Architect, @Miro):
"A beautifully built AI agent got shut down in a security review.

No one could answer a basic question about what data it touched, what decisions it made, or what happened when it failed."

[Godard Abel @godardabel]

Enterprises see the ROI on AI agents — so why are so many still holding back?

It comes down to trust. I joined Mark Organ at the @hardskillx Agentic AI Summit to dig into the AI trust gap — from legitimate enterprise fears around compliance and IP leakage, to what verified data and transparent benchmarks can do to close it.

Agentic AI is a paradigm shift, not a SaaS evolution, and the companies that build the credibility layer now will define what B2B commerce looks like in 2030.

Trusted data, third-party proof, transparent benchmarks — that's what @G2dotcom is built to provide.

[Hard Skill Exchange @hardskillx]

"We’re going to want context engineering functionality delivered to every app and agent we run."
@chiefmartec on the Agentic OS Summit

[Hard Skill Exchange @hardskillx]

@ledergor (Chief Evangelist, @Gong_io) on what separates great teams from mediocre ones when using AI

[Julia Nimchinski @julianimchinski]

symptom >> system prompting
(h/t @hTrapVader)

[Hard Skill Exchange @hardskillx]

“Your brain has to pivot from treating software like software to treating software like a human.”

@conorgrennan (Chief AI Architect, NYU Stern, NY Times and #1 Int’l bestselling author, CEO, AI Mindset)

Full recording: https://t.co/6qdnVt9zHY