Disappointed with @SamsungIndia. My pre-booked S25 Ultra (12GB/512GB), worth ₹1.4L, has become unusable following the latest official software update.
The update caused immediate motherboard overheating and a continuous restart loop. There is absolutely no physical or liquid damage to the device. Despite this being a software-induced hardware failure, the service center is asking for ₹52,000 for a replacement as the device is 2 months out of warranty.
As a loyal user who moved from an S22 Ultra (which used for 3 years), I expected better durability and accountability. A flagship motherboard should not fail in 1.2 years due to a manufacturer update. Is this the durability of the motherboard provided in your flagship phones?
Attaching the video evidence of the continuous restarting issue here. I request an urgent resolution and an investigation into this matter.
@SamsungSupport@SamsungMobile@Samsung@SamsungNewsIN@SamsungNewsUS
#SamsungIndia #S25Ultra #CustomerService #SamsungSupport #Flagship #Durability #RightToRepair #samsung
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I'm using Samsung S22 Ultra,After the June update device's screen started Flickering & getting lines. It's been 8 days I'm not getting any solution through @SamsungIndia Customer team.I have mailed them, DM'd through WhatsApp & Twitter,still Haven't recieved any callbacks/Mails.