@venugopal74390@SamsungIndia Same here! It’s the same story with my S25 Ultra. No damage, just a software update that killed the motherboard right after the warranty expires.
Disappointed with @SamsungIndia. My pre-booked S25 Ultra (12GB/512GB), worth ₹1.4L, has become unusable following the latest official software update.
The update caused immediate motherboard overheating and a continuous restart loop. There is absolutely no physical or liquid damage to the device. Despite this being a software-induced hardware failure, the service center is asking for ₹52,000 for a replacement as the device is 2 months out of warranty.
As a loyal user who moved from an S22 Ultra (which used for 3 years), I expected better durability and accountability. A flagship motherboard should not fail in 1.2 years due to a manufacturer update. Is this the durability of the motherboard provided in your flagship phones?
Attaching the video evidence of the continuous restarting issue here. I request an urgent resolution and an investigation into this matter.
@SamsungSupport@SamsungMobile@Samsung@SamsungNewsIN@SamsungNewsUS
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