@PosteItaliane Escalate the complaint to higher regulatory/consumer protection authorities
I expect this case to be treated as URGENT and prioritized accordingly.
Regards,
Harjinder Singh
@PosteItaliane This is very important parcel of us the sender send the correct address but you have delivered it wrongly the address of cita Maida and you delivered to Caligary italy
If this issue is not addressed promptly, I will be forced to:
@PosteItaliane I called all your customer care number but they were very unhelpful to us just giving random replies .
This matter is time-sensitive as the shipment has been incorrectly marked as delivered despite non-receipt by the intended recipient.
@PosteItaliane Please refer the screenshot the sender send us that the product delivered to wrong person and wrong area without calling or contacting the original owner.
Your customer care told to talk to the sender , not giving any solution from your side .
@PosteItaliane I did not authorize or sign for any delivery
There is currently no valid proof that the shipment was delivered to the correct recipient
This indicates a serious delivery discrepancy or misdelivery case.
@PosteItaliane The tracking system shows the shipment as “Delivered”, however:
I have not received the parcel
The parcel was allegedly delivered to an unknown recipient
The name, address, and fiscal code associated with the delivery do not match my details.
@PosteItaliane Dear Customer Service / Claims Department,
I am formally escalating my complaint regarding the shipment below, which has been incorrectly marked as delivered.
Tracking Number: CE062800195DE
Carrier: DHL (final delivery handled by Poste Italiane in Italy