Carol Harrison

[The Institute of Customer Service @instituteofcs]

By being consistent, authentic and maintaining a clear dialogue with customers, businesses can succeed whatever the external world throws at us. As your Critical Friend, we will guide you towards business efficiency, through #CustomerService excellence - https://t.co/ZSIFz99pkk

[The Institute of Customer Service @instituteofcs]

Did you know that the number of customers who experienced a problem with an organisation has increased by 1.5 percentage points, to 14.3%? (highest ever!)
Find out more about the UK Customer Satisfaction Index here https://t.co/T86qPe7KOZ

#UKCSI #UK #customersatisfaction

[The Institute of Customer Service @instituteofcs]

Our research shows a strong link between #CustomerSatisfaction and growth. Year on year data demonstrates that organisations with higher customer satisfaction than their sector average recorded 9.1% growth. https://t.co/F6a6N1vcYN

#bizgrowth #business #customerservice #UK

[P3 @P3Charity]

Wow! @P3Charity @PeopleShapingP3 are excited to have been named as finalists in
@instituteofcs UK Customer Satisfaction Awards! This achievement reflects the power of working collaboratively with the people who have accessed @P3Charity’s services #CustomerCare #ChangingLives

[TeachersBSoc @TeachersBS]

We are thrilled to be a FINALIST in the @instituteofcs UK Customer Satisfaction Awards 2020 for "Best Customer Experience"! We couldn't have achieved this without our amazing member services and mortgage teams providing a first class service to our members every single day 👏

[Xoserve @XoserveLimited]

We are delighted to be listed as a finalist for ‘Best Application of Technology’ at next year’s @instituteofcs UK Customer Satisfaction Awards. The UK Customer Satisfaction Awards is an amazing opportunity for us to be recognised for our commitment to customer service.

[People Shaping P3 @PeopleShapingP3]

“The training was planned, delivered and evaluated by the people we work alongside – people whose strengths are often not explored, or whose experiences are used against them.”

Proud to be finalists at the @instituteofcs UK Customer Satisfaction Awards!

https://t.co/36zCDEzrYf

[The Institute of Customer Service @instituteofcs]

Find out how our organisational membership has helped insurance firm @lv in its customer service journey. Listen to Peter Sinden and Heather Smith here https://t.co/7xBfcEjhH8

#customerservicematters #customerservice #customersatisfaction #customerexperience #business #insurance

[The Institute of Customer Service @instituteofcs]

Discover how Landmark stays focused on customer service excellence - listen to @AbigailGo from @Landmark_Space highlights the importance & value of customer service. https://t.co/1aIBhCXIMV

[The Institute of Customer Service @instituteofcs]

Discover how organisations improve productivity and customer service. Read more here: https://t.co/SzPxd6DHoG

#productivity #customersatisfaction #ROI #customerservice #CE #CX #performance #sustainable #customerexperience #value #UK #staff #employees #business

[The Institute of Customer Service @instituteofcs]

We are delighted to announce our most recently confirmed guest speaker: Peter Farrer, COO of @scottish_water. We can't wait to hear our speakers' take on our Annual Conference theme, #CustomerService 2020: Reflect, Refocus, Reignite. Book your seat now https://t.co/YwW88O3elz

[The Institute of Customer Service @instituteofcs]

Did you know that Britons dealing with #CustomerService issues during office hours, cost their employers £28 billion per year in lost #productivity? Read more about the cost of customer service here https://t.co/OOty4nJEwp

#customersatisfaction #customer #staff #employees #CE

[The Institute of Customer Service @instituteofcs]

Did you know that almost half of all #recruitment fails, and is costing the #UK economy £17.6bn a year? Read more here: https://t.co/6aECLkJREy

#staff #employees #recruit #UKeconomy #retention #HR #hiring #jobs #business #recruiting

[The Institute of Customer Service @instituteofcs]

In honour of our members with ServiceMark with Distinction, we celebrated success over a wonderful lunch at the House of Commons last October. See how ServiceMark has helped drive performance in these member organisations https://t.co/N6fb1snfOv

#ServiceMark #customerservice

[The Institute of Customer Service @instituteofcs]

We have moved from a transaction economy to a relationship #economy - how does your organisation reflect the importance of relationship? This is how our membership can help you improve your #business performance and your #bottomline: https://t.co/qT0ElDTD6e

#customerservice #UK

[The Institute of Customer Service @instituteofcs]

How effective are you in leveraging data to deliver a genuinely personalised, omnichannel experience to your customers? Our research will give you pointers on where to focus your efforts. https://t.co/tWgfUwPLXf

#omnichannel #customerexperience #customerservice #CX #CE

[The Institute of Customer Service @instituteofcs]

Have you booked your tickets yet for the biggest forum for #CustomerService thought leadership and best practice in the #UK? We'll have amazing speakers from Xoserve, Nationwide, John Lewis & Partners, Ofwat, Ofgem and many more to be announced! Book now https://t.co/xTHuR8affh

[The Institute of Customer Service @instituteofcs]

Developing your team's #customerservice skills is key to providing customer service excellence. @BritishCouncil Service Quality Manager, Dan Walsh, explains why they chose the Institute’s customer service training accreditation program TrainingMark here: https://t.co/MZUb5yDUsY

[The Institute of Customer Service @instituteofcs]

Are You Connected? Recruiting, developing and retaining the skills for customer service excellence https://t.co/fnUs0ZKthc

#recruitment #customerservice #customerexperience #customersatisfaction #service #CX #staff #employeeengagement #retention #customerserviceexcellence

[The Institute of Customer Service @instituteofcs]

Join us to meet with customer service professionals and leaders to share best practice at the largest customer service conference forum in the #UK! Book your Annual Conference ticket here: https://t.co/hiyi4tzdU5

#customerservice #customerexperience #customersatisfaction