Harsh Baranwal

CEO @trygratero | Building the future of ecommerce logistics

[Harsh Baranwal @harshrbaranwal]

Someone explain why #GoKwikCheckout is trending 😭

@gokwik is this the new kind of checkout? 😂

[Harsh Baranwal @harshrbaranwal]

@rohangotwal @stripe They are not even onboarding new customers

[Harsh Baranwal @harshrbaranwal]

@supreetkashyap Congrats 👏

[Harsh Baranwal @harshrbaranwal]

This is insane for small team

[PostHog @posthog]

Introducing PostHog Code, the product editor that:

- Understands your product
- Identifies usage patterns
- Triages bugs and errors for you
- Creates PRs to fix them
- Continuously monitors and improves your product

Join the waitlist: https://t.co/pTuwqCzo1I

[Harsh Baranwal @harshrbaranwal]

Simple good start to the week honestly 😌

[Harsh Baranwal @harshrbaranwal]

7. Reduce long EDD gaps for impulse-buy products
The longer the delivery promise, the higher the cancellation probability in many categories

[Harsh Baranwal @harshrbaranwal]

If you are new to D2C/eCom or have been struggling with high RTO for a while now, things that actually help reduce your RTO%:

1. Don’t let COD orders sit too long in warehouse

2. Monitor pickup failures separately from delivery failures

[Harsh Baranwal @harshrbaranwal]

5. Separate first-time COD customers from repeat COD customers
Both behave very differently, but many brands treat them the same

6. Watch for fake delivery attempt patterns
If “customer not available” spikes from a specific hub or area, investigate early

[Harsh Baranwal @harshrbaranwal]

not sure what i'm doing here