Top Tweets for #AutomationChat
@PassportIRL It’s not acceptable. Ever hear of a phone queuing system? 2 b greeted with just a message saying that u r busy, & 2 try again later, is pretty pathetic. Even an email contact option? & a few xtra staff might help 2! #complaints #people #email #phone #automation #AutomationChat
In my view, 3 key levers:
> Education (what are the techs to help with my work)
> Empowerment (actually using them and efficiently)
> Incentivization (continuously push the boundaries for more benefits)
#AutomationChat
Missed the tweetchat?
Don't worry... you can still join the conversation using the hashtag: #AutomationChat
See the questions below 👇 we'd love to hear your insights!
#RPA #Automation #Afterhours #TweetchaMissed the tweetchat?
Don't worry... you can still join the conversation using the hashtag: #AutomationChat
See the questions below 👇 we'd love to hear your insights!
#RPA #Automation #Afterhours #TweetchaMissed the tweetchat?
Don't worry... you can still join the conversation using the hashtag: #AutomationChat
See the questions below 👇 we'd love to hear your insights!
#RPA #Automation #Afterhours #TweetchaMissed the tweetchat?
Don't worry... you can still join the conversation using the hashtag: #AutomationChat
See the questions below 👇 we'd love to hear your insights!
#RPA #Automation #Afterhours #TweetchaMissed the tweetchat?
Don't worry... you can still join the conversation using the hashtag: #AutomationChat
See the questions below 👇 we'd love to hear your insights!
#RPA #Automation #Afterhours #TweetchaMissed the tweetchat?
Don't worry... you can still join the conversation using the hashtag: #AutomationChat
See the questions below 👇 we'd love to hear your insights!
#RPA #Automation #Afterhours #Tweetchat
#AutomationChat @AutomationAnywh Pandemic is endemic & a new normal is emerging. Adapt MacGyver leadership skills with AI & automation. The future of work is human & being kind is a superpower. Excellent customer service (empathy centric) = business growth. #gobegreat We got this
@AutomationAnywh NO to virus, YES to intelligent automation and MAYBE (please) travel back to normal? #Automationchat
#Q1 @AutomationAnywh #AutomationChat
moving to incorporate #resilience in the same way as we embed #quality in organisations
#futureofwork #DigitalTransformation #emergingtech
A6. Tech way outperforms the market expectation. #AI and #Automation investments scale faster. We begin to define the #Metaverse, and #Bitcoin will break its all time high. #Automationchat
#AutomationChat A huge thank you to everyone who has participated!
📙 We'll be releasing an eBook with the insights on the trends discussed.
Don't miss out, follow on TW: @AutomationAnywh & LI: https://t.co/syqRr4TG6R for updates.
Q6 Blending of Space, Place & Pace!
One way of thinking about it = #Collaboratory
Where you need to be together for important face to face, then you go back to individual space & place to do your part
All supported by #technology #culture #education
#AutomationChat #Futures
Thank you @AutomationAnywh!
Automation will be a requirement for delivering a great #EmployeeExperience. Remove mundane tasks, focus on creativity and human power to get happy employees who deliver a great #CustomerExperience
#AutomationAnywhPartner #AutomationChat
More #automation transformations at #scale with:
> Human-centered initiatives: information & education
> Low code technologies enabling more people to participate in the transformation
> Combining techs to create synergies and address complex end to end processes
#AutomationChat
Q5 #research consistently shows 🗞️#EmployeeExperience & #CustomerExperience are correlated - 62% (IDC) #integration of #apps #tech #experiences #learning & #people key to #EX & #CX
#AutomationChat #data #innovation #future #work #experience #technology #AI #automation #news
#AutomationChat #Q5
The conversation around employee and customer experience tends to be https://t.co/YasGlLJ862 does internal employee experience relate to external customer experience? Should businesses take a more holistic view of 'experience'?
#AutomationChat @AutomationAnywh
there will be growing #maturity in #hybridworking as it transforms from a response to an acceptable practice
#futureofwork #DigitalTransformation #emergingtech
#RPA combined with #AI and #cloud. I predict that over the next year — more than ever before — organizations will embrace automation. And when they decide to implement an automation strategy, they will want to start automating in days, not months. #AutomationChat @AutomationAnywh
2022 Predictions:
1. Bots as a Service (Baas)
2. Expanded Human/Bot Collaboration
3. Advances in Intelligent Automation
4. Explosion in the Process Mining Space (Mining pun...see what I did there?)
Details for all of my Predictions: https://t.co/YmRYLudwBb
#AutomationChat
we're seeing some amazing data and most importantly happy customers and employees with #AARI for the #contactcenter. Leveraging #automation to connect multiple systems of record with a single pane of glass and quickly address customer calls is a gamechanger #AutomationChat
The reverse is true as well! Customer experience is a direct result of employee experience
Companies that excel at customer experience have 1.5 times more engaged employees than companies with a record of poor customer experience
https://t.co/CxAb2Z0sj1
#AutomationChat
#Q5 @AutomationAnywh #AutomationChat Rise of the Super App! Call centers operate from one screen to create efficiency. A Swiss army knife of the internet equals + customer experience. Companies generate exponential revenue growth from capturing user’s attention into one portal.
An improved employee experience translates to a better customer experience, higher customer satisfaction, and higher revenues for their organization!
https://t.co/XNinNMlNk3
@AutomationAnywh
#AutomationChat
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