Top Tweets for #BeyondtheQueue
Ep. 19 of #BeyondtheQueue is live! ποΈ This week, we talk with Ben Gardner, Director of Support at @Drift, about his 5-step process for expanding to a 24/7 support model.
Watch or listen here: https://t.co/OW6sBYmFYX
#customersupport #CX
In the latest episode of #BeyondtheQueue, @PamDodrill of @zapier shares how "keeping support weird" helps her team maintain a high CSAT, high employee engagement scores, and low attrition rates.
Watch or listen here: https://t.co/nf7JJB8HEL
#customersupport #CX
Ep. 18 of #BeyondtheQueue is live! ποΈ This week, we talk with @PamDodrill, VP of Customer Support and Success at @zapier, about her team's motto: Keeping Support Weird.
Watch or listen here: https://t.co/aMJKz2y9oR
#customersupport #CX
Got to be on the other side of an interview this time! Talking about all things #podcasting and what my process looks like for hosting, producing, and editing @StonlyHQβs #BeyondtheQueue podcast. π
Huge thanks to @_JustinBrown and @motionagencyio for the opportunity!
In the newest episode of the Recorded Content podcast, @_JustinBrown and @MeredithMetsker talk about the whole process of creating a podcast β from reaching out to prospective guests to doing episode post-production.
Listen to the latest episode here: https://t.co/AWYmdY6Te0
Ep. 17 of #BeyondtheQueue is live! ποΈ This week, we talk with Antonio King, Head of Support at @shipveho, about how he scaled Veho's support team by 5x in 8 months. π
Watch or listen here: https://t.co/sIjNd7W6kH
#customersupport #CX
ICYMI: Last week, we talked to David Kohl, Director of Support at @Shopify, about how he works to deeply understand his customers. And how he uses that understanding to customize support operations.
Watch or listen here: https://t.co/lU3EpSWE2r
#BeyondtheQueue #customersupport
Check out the latest episode of #BeyondtheQueue! ποΈ David Kohl, Director of Support at @Shopify, shares how his team drives merchant growth with deep customer understanding. https://t.co/pcBlaN6HXe
#customersupport #CX
Check out the latest episode of #BeyondtheQueue! ποΈ David Kohl, Director of Support at @Shopify, shares how his team drives merchant growth with deep customer understanding. https://t.co/pcBlaN6HXe
#customersupport #CX
Ep. 13 of #BeyondtheQueue is live! ποΈ This week, Angela Raiford of @Patreon talks about how she uses data and segmentation to support over 7 million users β with a 50-person team.
Watch or listen here: https://t.co/P7bi20loKw
#customersupport #CX @thepropermood
Episode 11 of #BeyondtheQueue is live! ποΈ Featuring Eric Broulette, Director of Global Support at @wpengine.
This week, Eric shares his best practices for building a relationship between customer support and product teams. https://t.co/4nhWuSTvby
#customersupport #CX
Episode 11 of #BeyondtheQueue is live! ποΈ Featuring Eric Broulette, Director of Global Support at @wpengine.
This week, Eric shares his best practices for building a relationship between customer support and product teams. https://t.co/4nhWuSTvby
#customersupport #CX
This is why members of our support team are called Support Heroes. They do heroic actions every day and are heroic in their thinking. Meet one of our awesome heroes, Abby Armada, in @StonlyHQ's latest podcast, #BeyondtheQueue.
Episode 10 of #BeyondtheQueue is live! ποΈ Featuring Abby Armada, Customer Support Manager at @Flickr.
This week, Abby shares how Flickr has built a powerhouse support team by hiring agents with unconventional resumes. https://t.co/sApKhp8jKB
#customersupport #CX
Episode 10 of #BeyondtheQueue is live! ποΈ Featuring Abby Armada, Customer Support Manager at @Flickr.
This week, Abby shares how Flickr has built a powerhouse support team by hiring agents with unconventional resumes. https://t.co/sApKhp8jKB
#customersupport #CX
#CustomerSupport leaders: Are you tying your team's goals to your company's bottom line?
In the latest episode of #BeyondtheQueue, Kenji Hayward shares his OKRs and explains how each one rolls up to @FrontHQ's overall goals.
Watch or listen here: https://t.co/U4NEfJrhAj
#CX
Episode 9 of #BeyondtheQueue is live! ποΈ Featuring Kenji Hayward, Head of Customer Support at @FrontHQ.
This week, Kenji shares his top proactive tips for getting customer support a seat at the "adults table." https://t.co/qgfJ4RAxwe
#customersupport #CX
Episode 8 of #BeyondtheQueue is live! ποΈ Featuring Tom Ronen, Head of Customer Success at @mondaydotcom. This week, Tom shares why customer support is the best place to launch or pivot your career in the tech/SaaS space. π
Watch or listen: https://t.co/iPbVdyj6oG
#CX
When @loom's ticket volume grew 6x last year, @susanadsc didn't panic. She didn't make any rash decisions or hires.
Instead, she "waited and automated."
Watch or listen to her #BeyondtheQueue episode: https://t.co/GEdCtZxhn6
#CX
Should you give your customer support agents a daily ticket quota? Joelle Waksman of @Biteable says YES.
Here's her take: https://t.co/w66OVSVtMb
#customersupport #CX #BeyondtheQueue
Weβre back with another episode of #BeyondtheQueue! π Featuring Joelle Waksman, Head of CX at @biteable.
Joelle shares how she fosters community, motivates her team with healthy competition, and creates clear career pathways for her agents. https://t.co/7gQoQ8Xb0Z
#CX
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