Top Tweets for #CCbenchmarking
87% of contact centers say #HybridCloud enables access to a integrated contact platform. More info: https://t.co/Dseto10A8Z #CCBenchmarking
Proactive CX - Empowering agents to take accountability for resolving customer queries #CX #CCBenchmarking
"There is a distinction between personalisation customer experience and proactive customer experience" - @lisaroos #CX #CCBenchmarking
CX recognised as a clear differentiator its dominating the service revolution as organisations move beyond go digital or die #CCbenchmarking
Highlighting 19 years of trends, performance analysis and best practice techniques #CCBenchmarking #CX
Merchants launches @DiDataCX 2016 Global Contact Centre Benchmarking Report in Cape Town today! #CCBenchmarking #CX
Catch @stewartcraig at #nicei2016SA tomorrow presenting the 2016 #CCbenchmarking report, or get your copy here: https://t.co/B89VCj59UG
The future trends of #CX & contact centres in the @DiDataCX report: https://t.co/9nfHtG6aNy #ccbenchmarking
Is there a secret to integrated #CX for your org.? Find out in the @DiDataCX #CCbenchmarking report: https://t.co/FLgEbPnQ4Y
Find out how proactive automation can help your organisation reduce costs #ccbenchmarking
https://t.co/UQrHwEEhJt
Proactive automation capability set to rise to 57.2% in the next year - download @DiDataCX's #CCBenchmarking report: https://t.co/rKj1ZpNz5w
29% of contact centres with #socialmedia capability redirect customers to other channels #CCBenchmarking report: https://t.co/rKj1ZpNz5w
Proud of this report, real intellectual property from @DimensionData on #ccbenchmarking https://t.co/JI567LlSVp
A brief look at how customer experience has developed in the digital era by @DimensionData https://t.co/WkZeV9khcH #CCbenchmarking
7 key outcomes from the @DiDataCX #CCbenchmarking report that could change your customer journey today: https://t.co/3wUglq6T1u
How does improving #CX impact sales & customer loyalty? Download the @DiDataCX #CCbenchmarking report: https://t.co/9nfHtG6aNy
According to @DiDataCX’s #CCBenchmarking report, the impact of hosted/cloud technologies is set to increase in 2016 https://t.co/vtWjXR0qt3
Digital interaction models still need a human touch’ in @DiDataCX’s 2016 #CCBenchmarking report:
https://t.co/B89VCjmKMe #CX
Why is #hybridcloud making such a powerful business impact? Explore the @DimensionData #CCbenchmarking report: https://t.co/vIwSNNeYg7
Key to creating a personalised, multichannel approach to #CX - the 2016 #CCBenchmarking Report by @DimensionData https://t.co/SsXqlrxJ8t
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