Top Tweets for #CEMSummit18
The #V5Digital #TuesdayTip
Why #customerexperience #cx matters more than ever
Marketers used to approach customer experience strictly from a campaign-centric perspective. Many still do.
Read more on https://t.co/LoWYRqZzs1
https://t.co/Zl3n0ZYiCL
#marketingautomation
#cemsummit18
I attended the @CEMAfricaSummit recently. My top takeaways are:
1. The CX profession has vastly matured in SA
2. CX must demonstrate ROI
3. Culture eats strategy for breakfast
4. Metrics are hotly debated
5. Emotion fuels customer satisfaction and brand affinity #CEMSummit18
#Throwbackthursday #TBT
The V5 Digital Team gathered with over 600 of Africa's customer experience leaders in Cape Town last week for the 2 day Customer Experience Management Africa Summit.
#cemsummit18 @CEMAfricaSummit @KineticEventsSA @CTICC_Official @LeeandaReddy @aywieland
#CEMSummit18: Why customer loyalty is becoming a thing of the past and what to do about it @Bizcommunity
https://t.co/qwUiSi6bEs
Great presentation by @AskAfrika explaining why #loyaltyisdead #cemsummit18 @CEMAfricaSummit @KineticEventsSA @CTICC_Official
Great presentation by @AskAfrika explaining why #loyaltyisdead @v5_digital #cemsummit18 @CEMAfricaSummit @KineticEventsSA @CTICC_Official
Thanks to all attendees @CEMAfricaSummit 2018. What a pleasure engaging with both clients and peers with an innate passion for #CX. It's a truly exciting time to be in the #CX space. Keep learning and stay curious! #SmokeCI #CXmadeeasy #redefiningCX #CEMSummit18
Last & final panel session @CEMAfricaSummit "The Race towards Authentic Customer Centricity" #CEMSummit18 #CEM18 @KineticEventsSA @CTICC_Official
Great presentation by @AskAfrika explaining why #loyaltyisdead @v5_digital #cemsummit18 @CEMAfricaSummit @KineticEventsSA @CTICC_Official
Designing a remarkable employee experience, presented by @chantelbot @BrandLoveCxP
#CX #CEM18 #CEMSummit18
Customers are the people that keep you in business - so understand your customers.
HOW? WHY? #CEM18 #CEMSummit18
Keynote 8: Structuring the business to drive #CX change
Masood Bhamjee - Certified Customer Experience Professional & Manager of Research & CX, Old Mutual Insure #CEM18 #CEMSummit18
If you are at the #CEMSummit18 you don't want to miss Roger Strain's @LiquidCRM session #CRM @MintGroupZA
Our very own Sarina De Beer is participating in the @CEMAfricaSummit panel discussion today - discussing what’s driving customer retention in the service excellence space #CEMSummit18
Roger strain teaching us about how to measure CRM ROI at the Customer Experience Summit #mintgroupza #CEMSummit18
90% of all data today has been generated in the last 2-3 years😳#CEMSummit18 @sas_africa @EmanuelaSferco @mabel_pooe
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