Top Tweets for #CIcon2018
We're honored to be in the company of the 2018 @NobelPrize winner Dr. James P Allison and applaud his pioneering advancements in the field of cancer #immunotherapy #CICON2018 @MTHansen_2010
How lucky can one get having a pro like @LisaFalkson be a role model for rising #voicefirst stars @nnyelloji and @theVinitaAtre #CIcon2018
.@meadovian from @botanic_io: a high percentage of users would prefer telling their healthcare secrets to a bot, and they're also more likely to follow directions from a bot than a doctor. How do we handle this ethically? #CIcon2018
More tips from @theVinitaAtre when pulling in FB content to VUI:
- Watch those hashtags!!
- Don't spew too much content at the user. Maybe 1-3 sentences, then ask user if they want more.
#CIcon2018
.@theVinitaAtre from @witlingo giving great practical advice on consuming content from FB posts to voice-friendly Alexa content.
- Sometimes ALT text is more voice-friendly than lengthy descriptions
- Utilize 3rd-party grammar/spelling tools to fix issues
#CIcon2018
Memes at a professional conference? Bring in the younger generation!
#CIcon2018
Navad Shaked from HIT on virtual assistants for the elderly, discussing the importance of daily routines and helping people maintain them to manage & prevent health issues. #CIcon2018
- Start small. It's ok to start with a smaller number of questions, then add to it
- Use the "Jeopardy!" technique: show people the ANSWER, and ask "How would you ask for this info?" ๐ฏ
@LisaNMichaud #CIcon2018
- Your content providers won't know all the ways people can ask for stuff; you need to collect data
- Don't just "intuit" what you THINK your users will ask for. COLLECT DATA. We often get it wrong.
@LisaNMichaud #CIcon2018
Great talk from @LisaNMichaud from @AspectSoftware on their just-released wine-pairing chatbot Margot, in partnership with @LidlUK. Some highlights:
- Know how to balance free-form text entry w/ buttons & menus
#CIcon2018
Instead of generalising our speech intents and responses, let's dive deeper into formalizing the conversation for a voice Interaction. #CIcon2018 by @IBMWatson 's research presentation by Robert J Moore.
Fun roleplaying exercise in Alexa Skills Designer Christina Meyer's session in which we had to pair up and pretend 1 person was Alexa and 1 person was a user, and try to make a PB&J sandwich. Biggest issue? Allowing for the user to pause to get bread, etc. #CIcon2018
Wish I could join @LisaNMichaudโs #CIcon2018 talk at 2:45pm today about how Margot the @LidlUK Wine Bot came to life... ๐ท
Panel on the importance of Dialog Management
#CIcon2018
@DrSidJReddy is positing that Conversational AI is the final phase of the information revolution. #CIcon2018 #AI #custserv
#CIcon2018 is taking a HUGE focus on bots
- 50% of bot's success depends on the content it is given
- Users respond better to messages than notifications
- Design is still more important than #MachineLearning
Facts courtesy of @aakuvaish from @haptik
Itโs important to have the same #AI underlying all channels that a customer comes in on, with persistence when they switch. #CIcon2018 #Custserv @interactionsco
Educational examples of real conversations in a call center from Peggy Szymanski from IBM. People do not follow rigid turn-taking! Ex: when asked for the mobile #, users ignore & say their problem ("Pre-emptive problem presentation") Tough for #VUI! #CIcon2018
Senior Alexa Evangelist @cwillycs describing best practices for making Skills, such as adding emotional impact with "speechcons". I used some of those in my book trailer... "Boom!" "Awww man!" #CIcon2018 https://t.co/49MbJuKDFa
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