Top Tweets for #CONSUMERRIGHTSACT
#ConsumerRightsAct #Currys #KnowYourRights
A rant for @currys, who are currently breaking the law.
Normally I'd let it go, but your customer service is a shitshow and your desire to wash your hands of the faulty items you sell is illegal.
On 10 October 2025, I walked into your Exeter shop and bought a PCSpecialist computer.
This was the birthday present for my 12-year-old.
A present they'd been dropping hints about for months with the subtlety of a child who remains terrible at poker. They'd saved their own pocket money towards it. I topped it up.
It was, genuinely, a lovely moment.
For four months, it was perfect. Homework. Games. The full experience of being 12 in 2025.
On 22 February 2026, four months and 12 days after purchase, it stopped working.
No final farewell.
It just… stopped.
My child sat there pressing the power button with increasing desperation, and nothing happened. The machine that had cost a significant amount of adult money, and a not-insignificant amount of 12-year-old pocket money, was dead.
Fine, I thought.
This is what a receipt is for.
I'll call Currys (the shop I bought it from, with my money, as a birthday present for my child) and they'll sort it.
Your staff told me that my contract wasn't with Currys, and that I should contact the manufacturer.
They also told me to go in-store with the machine to have it looked at.
I went in-store.
The in-store staff told me to call the number I had just called.
I called again.
I was given the phone number for PCSpecialist.
Phone → store → same phone → manufacturer.
A perfect circle of not helping.
A masterpiece of redirection.
If it weren't happening to me, I'd almost admire it.
Now let's talk about the law, because I think someone at Currys may have forgotten it exists.
The Consumer Rights Act 2015 is not a suggestion.
It is extremely clear on this point: when you buy something from a retailer, your legal contract is with that retailer.
Not the brand on the box.
Not the manufacturer.
Not some third party you've never met.
The shop. The one that took your money and handed you a receipt.
Within the first six months of purchase, the law presumes the fault existed at the point of sale.
I don't have to prove the computer was faulty when I bought it. Currys has to prove it wasn't. The burden of proof sits entirely with them.
During this window, I am legally entitled to a repair or a replacement, and if either of those fails, a full refund.
We are currently inside that six-month window. I bought it on 10 October 2025. I complained on 22 February 2026. I am four and a half months in.
The law is not ambiguous about what happens here.
What makes this particularly spectacular is that Currys' own published policy acknowledges the six-month framework.
It is written down on their website. They know the rules.
They have typed them up and put them on the internet.
They are simply hoping that their customers are too tired from the runaround to actually enforce them.
PCSpecialist are entirely blameless in this story. They manufactured a machine.
Currys sold that machine to me.
My dispute is with Currys.
Directing me to PCSpecialist is the retail equivalent of Tesco selling you a gone-off chicken, and when you try to return it, handing you the farmer's phone number.
The farmer didn't sell you the chicken.
You don't have to knock on the farmer's door.
You go back to the supermarket.
This is not a controversial legal position. It is just how shops work.
My 12-year-old has been without their birthday present for a few days now. They have been, I have to say, considerably more gracious about this than I have.
They haven't complained. They've been patient. They are, in this situation, the bigger person — which is a sentence I never expected to write about a primary school leaver, but here we are.
They shouldn't have to be patient. They should just have a working computer.
So this is where we are, @currys.
I know my rights under the Consumer Rights Act 2015.
But before I go down the small claims court route, and start contacting every journalist in my network on a slow news day, I am giving you the opportunity to do the right thing, in the hope that public accountability is more efficient than your customer service helpline.
A child saved their pocket money for this. Sort it out.
શું મૉલમાં બિલિંગ કાઉન્ટર પર મોબાઇલ નંબર આપવો છે ફરજિયાત?
#Billingcounterrule #Onlineshopping #ConsumerRightsAct #vtv #vtvgujarati #vtvnews
https://t.co/I3RdwvZkjd
If you have purchased a #horse and it isn't as described, you may have grounds for a claim under the #ConsumerRightsAct. To help you establish if you have a claim learn more here & download our handy flow chart. https://t.co/t8bPIf9U1g
#equinelaw #equinesolicitor #solicitors
Today is #WorldConsumerRightsDay. 🎉 Are you familiar with the #ConsumerRightsAct and how this piece of UK legislation affects your vehicle purchase? Read our Knowledge Base article to find out more about your rights when buying a car: https://t.co/iv7gtbGRGg
#peaceofmind
@deandunham @LBC @clivebull Thanks 4 all your advice & Merry Christmas Dean. I called you 3wks ago 2 ask for help with a faulty vac. It was a manufacturing fault - their offer was poor. I'd paid for a repair 2. Your advice helped me get a brand new vac and a refund of repair costs. #ConsumerRightsAct
Consumer rights: How Indian consumers made system accountable despite long court battles
https://t.co/yt96CSt7yj
#TheProbe #ConsumerRights #ConsumerRightsDay #Consumers #ConsumersProtection #ConciousConsumers #ConsumerDuties #ConsumerRightsAct #RightsofConsumers #ConsumerLaw
On World Consumer Rights Day, we must never forget that consumers are the ones who are responsible for the success of any business. Happy World Consumer Rights Day.
#rightsofconsumer #worldconsumerrightsday #paic #consumerrightsact #consumerrightsprotection
This about #EURL is beyond comprehension, advises courts not to interpret any surviving ex EU laws as they would previously have been eg #ConsumerRightsAct.
Important that #SaveOurStandards @CTSI_UK coalition campaign raises this and is supported in fighting it.
राष्ट्रीय उपभोक्ता अधिकार दिवस...
.
#consumer #consumerrights #rights #consumersrightsday #nationalconsumerrightsday #ccpa #ConsumerSpending #consumerrightsact #commerce #ecommerce #Food #Foodstuff #drishtiias #drishtipcs
राष्ट्रीय उपभोक्ता अधिकार दिवस...
.
#consumer #consumerrights #rights #consumersrightsday #nationalconsumerrightsday #ccpa #ConsumerSpending #consumerrightsact #commerce #ecommerce #Food #Foodstuff #drishtiias #drishtipcs
राष्ट्रीय ग्राहक दिन
हा दरवर्षी २४ डिसेंबर रोजी भारतात साजरा केला जातो. इ.स. १९८६ साली २४ डिसेंबर या दिवशी ग्राहक हक्क कायद्याला भारताच्या राष्ट्रपतींनी मंजुरी दिली होती.
#NationalConsumerDay #ConsumerRightsAct #Consumer #protection
If you are buying a #service, you now have stronger #consumer #rights
👉 https://t.co/oiRosnGP4P
From home renovations to hiring a bouncy castle, the #ConsumerRightsAct sets out your right to redress, if the service is not what you agreed with the #business.
Did you know? 🤔
The #ConsumerRightsAct expands your right to redress if something you buy turns out to be:
- faulty
- not as described
- not fit for its intended use
You are protected under law if you need to fix any issues.
For more info, click: https://t.co/oiRosnGP4P
Buying digital content or services? Your #consumer #rights are now stronger. 👍
You're protected if something goes wrong when you:
- buy cloud storage
- sign up to a streaming service
Click: https://t.co/oiRosnGP4P to read more about the #ConsumerRightsAct.
How will the new #ConsumerRightsAct help you? 🤔
Click 👉 https://t.co/oiRosnpdGf to learn about how it will strengthen your rights when it comes to:
- faulty goods
- digital content and services
- home improvements and other services
- fake reviews
@atruchecks
Avoid this company. Con merchants. Ordered an amylase test and never received. Ignored my emails etc for refund. Contacting #TradingStandards & #Fraud agency
#Atruchecks #OnlineTests #ConsumerRightsAct
Sigh. Playing email pingpong with @OliverBonas disputing my online exchange request on faulty Christmas purchase. As #DisputeResolution is my day to day I continue to be gobsmacked by how some companies approach #consumerrightsact & #customerservice or lack of #cuttingyournoseoff
@JonCarter4 @jackjon56708353 Contact your local #council& Request #AUDIT !
#STOPPAYINGCOUNCILTAXES #open #TRUSTFUND #chalnge shops and other public places with #CONSUMERRIGHTSACT #DISQUALIFY #GOVERNEMENT
starting from the roots-the real criminals PM IS ONLY AN ESCAPE GOAT mp's are #NWO officers 👉 #agenda21
@QuickMobileFix Phone didn't arrive after 30days. No response to my many emails regarding this. Finally agreed to cancel purchase & was assured of a refund within 14days. This was 19 days ago. Please respond as a matter of urgency & issue the refund ASAP #consumerrightsact #consumerrights #scam
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