Top Tweets for #CustomerEx2019
Read the interview with Vimal Rai, managing director of TRACE Consulting, about the impacts of COVID on the aviation industry, the importance of building community, his popular Keynote at #CustomerEx2019 and more: https://t.co/WV6Jrzy0ye @FlyVrai #ACIInsights
What does success after setbacks look like in the airport industry? Learn from @FlyYMM, @TorontoPearson & Cochin International Airport who presented their insights at #CustomerEx2019: https://t.co/OVzsgizIuk #ACIInsights
๐ #SFO was recently recognized by @airportscouncil International for Level 1 Customer Experience Accreditation. #ACIASQ #CustomerEx2019
#TBT 2 last year, when @HfxStanfield hosted the inaugural CustomerExcellenceGlobalSummit in #Halifax. What a fabulous Summit it was!This panel discussed the power of human touch & how it remains an important driver 4 customer satisfaction #CustomerEx2019 @ACIWorld @hfxconventions
#Malpensa e Venezia sono gli unici due aeroporti italiani ad aver raggiunto il livello 2 dell'Aci Customer Experience Accreditation Programme.
#CustomerEx2019
@FlyYMM joined the world's best airports at the @ACIWorld Customer Experience Global Summit, where we officially received the ASQ Award for #1 Airport in Canada for Customer Experience, serving under 2 million passengers. #WeLoveOurGuests #CustomerEx2019
๐๐ข We've worked with โ๏ธLIR in #CostaRica for ten years, and are so proud that at #CustomerEx2019 this month it was named Best Small #Airport in Latin America & the Caribbean by @ACIWorld @ACI_LAC. Read more ๐ https://t.co/mmIDbSuCtc
Congratulations to #ACIASQmember and @AngkasaPura_2 airport #Palembang #Airport on its ASQ Award at the Customer Experience Global Summit in Bali. https://t.co/kOUNTITjQX #CustomerEx2019
Congratulations to the recent ASQ Award winning #ACIASQmembers and @AAI_Official airports during the Customer Experience Global Summit in Bali. #CustomerEx2019
https://t.co/HqzNtiK4u9
5 ways stories can create better services for customers: https://t.co/jHjFnvM318
#tech #technology #stories #userexperience #customerexperience #CustomerEx2019 #MondayMotivation
And thatโs a wrap on #CustomerEx2019 in Bali! It was such a great event that I am literally jumping for joy. See you next year in Krakow, Poland.
And that's a wrap on #CustomerEx2019! Thank you to our wonderful and gracious host @AP_Airports, our sponsors and all delegates for attending. We will see you next year in Krakรณw, Poland for #CustomerEx2020! @KrakowAirport
Ending #CustomerEx2019 with a truly global perspective of a variety of passenger journeys across our #ACI regions! ๐
@abidjan_airport @ksagaca @mspairport @ChangiAirport
#aciapac #airports #aviation #asiapacific
Industry experts discuss how they ensure to continually meet the needs of all passengers passing through their airports. #CusromerEx2019
Last but not least, session 10 will showcase how airports promote customer service excellence to a wide range of passengers that have different expectation. #CustomerEx2019
"Collaborating throughout the passenger journey and across airport communities."
Our Deputy Regional Director, Ms. Ada Tse, moderated this panel and emphasised the essence of commonality, common vision and communication.
#aciapac #airports #aviation #asiapacific #CustomerEx2019
TW Yeung of โฆ@hkairportโฉ explains how he collaborates with so various stakeholders at the airport to engage in various customer experience projects throughout the airport. #CustomerEx2019
Empathy, humility, dignity, training, digitization, and collaboration are just a few of the considerations for serving passengers with reduced mobility, hidden disabilities, and special needs. Thankful for #airports taking the initiative to shore up.
#CustomerEx2019
@Airports_ZA
Session 8 is all about facilitating the journey for all. Experts gave insights on how their airports ensure passengers with both visible and hidden disabilities have a great experience. #CusomerEx2019
TW Yeung of โฆ@hkairportโฉ explains how he collaborates with so various stakeholders at the airport to engage in various customer experience projects throughout the airport. #CustomerEx2019
Session 9 will foster a discussion on how various stakeholders within an airport collaborate to enhance the customer experience. #CustomerEx2019
Airports share their best practices of service for passengers with reduced mobility, that promote excellent customer service in the next session of the day. #CustomerEx2019
Another informative session on how #ACI airport members deliver on expectations, โkeeping everyone on their toesโ.
@goingplacesCLE @OmanAirports @PANYNJ @CSIAMumbai @PragueAirport
#aciapac #airports #aviation #asiapacific #CustomerEx2019
Panelists of session 7 discussed how they manage growth in their airports while still offering an excellent customer experience. #CustomerEx2019
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